Academic-Jobs in United States

For some people, education is a job. For us, it’s our obsession. Masterschool is an applied education research lab building the school of the future : an AI-native institution that’s an order of magnitude more effective than traditional education. To bring this future to life, we partner with governments, companies, and organizations to make world-class education accessible to everyone, everywhere. We’ve raised a $100M seed round from leading venture funds [Forbes, Techcrunch, Venturebeat], and we’re just getting started.

About the Role

We are seeking a dedicated and empathetic Academic Success Manager to take complete ownership of the student journey in one of three domains : Software Engineering , Data Analytics , or Cybersecurity / IT . In this role, you will be the primary point of contact for a group of students, ensuring they remain on track, engaged, successful and happy throughout the program. By providing personalized support, guidance, and interventions when necessary, you will play a key role in helping students achieve their academic and career goals.

Key Responsibilities

• Student Journey Ownership : Take full responsibility for the success of a group of students, guiding them through their entire program experience and ensuring they are fully prepared for their future careers.
• Account Management : Serve as the primary point of contact for your assigned students, addressing any issues or concerns they encounter throughout the program.
• 1 : 1 Student Meetings : Conduct weekly one-on-one check-ins with students (via Zoom) to monitor their progress, offer support, and provide feedback on their performance.
• Progress Monitoring : Track and evaluate student academic achievements and milestones, with a focus on ensuring they are on track to become career-ready.
• Retention & Satisfaction : Monitor student retention and satisfaction levels throughout the program, identifying any potential risks and working to improve the overall student experience.
• Intervention Support : Provide timely interventions in cases where students experience academic challenges, loss of progress, or difficulties completing the program.
• Success Strategy : Collaborate with the Academic and Support teams to ensure every student has the support they need to succeed, from mock interviews to job search preparation.
• Remote - Work from Germany remote.

Qualifications

Must-haves :

• Strong interpersonal and communication skills , with the ability to build trust and rapport with students.
• Excellent organizational skills , with the ability to monitor and track the progress of multiple students simultaneously.
• Demonstrated ability to provide guidance and interventions to help students overcome academic or personal obstacles, or in working in a customer / people-facing role.
• A passion for education and student success, with a deep commitment to helping students achieve their goals.
• High-level German and excellent English language skills.

Nice-to-haves :

• Proven experience in academic advising , student success , or a similar account management role, preferably in an educational or training environment.
• Basic domain knowledge in Software Engineering , Data Analytics , or Cybersecurity / IT , with the ability to understand and guide students through their academic journey in the relevant field.

If you are passionate about making a tangible difference in people’s lives and thrive in a fast-paced, collaborative environment, Masterschool is your platform to excel. Let’s together ensure that every student not only dreams of a great future but also achieves it.