Delivery Manager

World Food Programme; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A major humanitarian organization in München is seeking a Cash Service Delivery Manager to lead cash-based transfer operations and manage data assurance solutions globally. The ideal candidate will have significant experience in project management, especially in the humanitarian sector, and possess excellent communication skills. This full-time role offers a unique opportunity to drive effective humanitarian assistance worldwide.

Leistungen

Attractive compensation package

Personal and professional development opportunities

Qualifikationen

• Minimum five years of experience in related work.
• Experience managing technology projects involving sensitive data.
• Ability to write concise reports and make compelling presentations.

Aufgaben

• Oversee planning and delivery of data-assurance projects.
• Monitor and report progress to senior management.
• Provide expert advice to field offices on Cash Data Assurance matters.

Kenntnisse

Project management

Communication skills

Stakeholder engagement

Data analysis

Problem solving

Ausbildung

Bachelor's or master’s degree in data science or computer science

Jobbeschreibung

DEADLINE FOR APPLICATIONS

30 November 2025-23: 59-GMT01:00 Central European Time (Berlin).

Equal Employment Opportunity Statement

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and / or expression, sexual orientation, religion or belief, HIV status, or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

WFP’s workforce is diverse, committed, skilled and high‑performing, selected on merit and operating in a healthy and inclusive work environment, living WFP values (Integrity, Collaboration, Commitment, Humanity and Inclusion) and working with partners to save and change the lives of those we serve.

WHY JOIN WFP

WFP is a 2020 Nobel Peace Prize laureate.

We offer a highly inclusive, diverse and multicultural working environment.

We invest in personal and professional development through training, accreditation, coaching, mentorship and internal mobility opportunities.

A career at WFP provides an exciting opportunity to work across country, regional and global offices worldwide with passionate colleagues ensuring effective humanitarian assistance reaches millions.

We offer an attractive compensation package (see Terms and Conditions).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

WFP country offices deliver assistance through digital platforms and service providers, partnering with financial service providers (banks, micro‑finance institutions, mobile money operators, money transfer agents) and using its own platform, SCOPE.

Our objective is to digitize delivery of both cash‑based transfers and in‑kind assistance to achieve greater efficiencies, accountability and traceability, and to inform programme design through analysis of digital operational data.

RECRUITING: CASH SERVICE DELIVERY MANAGER

You will be part of the Cash Data Services team within Delivery Assurance Services, supporting WFP’s cash‑based transfers operations globally.

ACCOUNTABILITIES / RESPONSIBILITIES

• Oversee planning and delivery of a portfolio of projects implementing data‑assurance solutions for WFP country offices.
• Monitor and report progress to senior management and clients; manage deadlines and client expectations; address issues with internal and external stakeholders.
• Coordinate preparation of assurance service proposals, including objectives, resources, timelines and risks.
• Collect inputs from data analysts, data engineers, clients and senior management to ensure proposals are relevant, feasible and meet internal assurance delivery standards.
• Prepare progress reports for workstreams, share with clients, and produce summary statistics to track milestones and deliverable status.
• Provide expert advice to field offices on Cash Data Assurance matters and support implementation of assurance solutions remotely or on‑site.
• Coordinate resource allocation for assigned projects, ensuring appropriate level of capacity (data analysts, data engineers).
• Collaborate with contracted engineers and internal data analysts to prioritise and escalat e service requests, bugfixes and change requests.
• Use stakeholder feedback to continuously improve solution delivery and client satisfaction.
• Perform any other duties as required.

QUALIFICATIONS & EXPERIENCE REQUIRED

• Education: Bachelor’s or master’s degree in data science, computer science or relevant field.
• Minimum five years of experience in related work.
• Experience managing technology projects involving sensitive data acquisition, processing and reporting.
• Experience defining, documenting and prioritising tasks against limited resources, monitoring progress, tracking KPIs, and managing budgets—especially in humanitarian settings.
• Experience managing contracts with technology vendors and reviewing SLA compliance.
• Ability to write concise reports and make compelling presentations for technical and non‑technical audiences.
• Experience creating and promoting new products or services to meet organisational strategy.
• Experience in the humanitarian sector, especially in the field.
• Excellent communication skills; ability to engage with senior management and diverse stakeholders.
• Experience working in a multicultural environment and supervising team members.

LANGUAGES

• English (fluent).
• Other UN language a plus.

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact us.

NO FEE DISCLAIMER

The United Nations does not charge any application processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for a fee, please disregard it.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• Ensure your profile is accurate, complete and includes employment records, academic qualifications, language skills and UN Grade (if applicable).
• Upload your professional CV in English.
• Submit only your CV and cover letter at this time; additional documents may be requested later.
• Only shortlisted candidates will be notified.
• All employment decisions are based on organisational needs, job requirements, merit and qualifications; WFP commits to an inclusive, harassment‑free environment.

EMPLOYMENT TYPE

Full‑time.

VACANCY

1 position.