Managing Partner - Strategic Customer Program

SAP; Vancouver; On-site; CAD 303,000 - 516,000; Full time

Job summary

A global software company in Vancouver seeks a Managing Partner to lead strategic customer engagements. The ideal candidate will have 10+ years in Sales/Consulting, strong SAP knowledge, and the ability to drive innovation and manage large accounts. Responsibilities include developing long-term relationships, executing account strategies, and fostering collaboration across teams to enhance customer satisfaction. Offers comprehensive benefits and a supportive work environment.

Benefits

Comprehensive benefits

Accessibility accommodations

Commitment to diversity and inclusion

Qualifications

• 10+ years of business experience in Sales or Consulting.
• 5+ years of deep industry/domain expertise.
• Strong knowledge of SAP offerings and experienced with account management.

Responsibilities

• Lead execution of account strategy and engage with customers.
• Develop long-term C-level relationships and collaborate with teams.
• Drive revenue growth and protect customer base.

Skills

Sales or Consulting experience

Industry/domain expertise

Large account management

Exceptional communication skills

Fluent in Business level English

Education

Bachelor degree equivalent

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Location

Any SAP office in US (West) or Canada

Role Overview

The Global Account Executive Expert, commonly known as Managing Partner (MP) is the global account leader assigned to one or more Strategic Customers. The MP drives the total strategic customer engagement with the customer and is accountable for driving innovation adoption, leading global software, Cloud and Services growth, end-to-end satisfaction, and reference‑ability of the customer(s) throughout the customer lifecycle.

The MP will lead and coordinate SAP's efforts across all lines of business and board areas, orchestrating all SAP parties around a single, clearly articulated 3‑to‑5 year joint innovation roadmap based on a clear account strategy and direction in support of the customer's strategic initiatives using the 4‑panel governance model.

The MP will lead consultatively by shaping the client's digital transformation vision and ultimately roadmap and leading SAP's execution of that roadmap with the customer.

Key Elements to Drive Success

• A clear Account Plan and strategy developed in collaboration with the Market Unit and the extended Virtual Account Team (VAT).
• A jointly committed multi‑year roadmap with the customer that focuses on driving innovation and transformation.
• A jointly agreed governance model that enables the right level of focus on a mutually agreed set of strategic initiatives.

Responsibilities

• Orchestrates and leads the execution of the account strategy, incorporating Software, Cloud, Services, Support/Maintenance, Partners and Channels (including OEM).
• Ensures the alignment of SAP's Virtual Account Team to deliver on Business Outcomes Digital Transformation; Creation and Execution of Digital Transformation 3‑5 Year Road Mapping Business Development through SAP relevance, executive messaging, shaping client's digital strategy, completes long‑term business strategy planning and creates the SAP‑enabling innovation agenda with the customer.
• Uses deep understanding of a customer's business to teach them, push their thinking, and provide new ways to think about their business and competition.
• Develops long‑term C‑level relationships, creates and manages a strong joint SAP‑customer governance model, and ensures that the SAP assigned executive sponsor is appropriately engaged.
• Leads Integrated Account Planning and ensures that SAP footprint is expanded with involvement of all relevant LOBs and strategic engagement with SI partners, proactively identifies customer problems and proposes SAP solutions in addition to those already identified, influences and leads a virtual team of resources from various LOBs, functions and geographies.
• Drives revenue growth across all SAP LOBs throughout the customer lifecycle, creates barriers to entry for competitors, protecting SAP's customer base.
• Drives adoption of and protects premium support services (MaxAttention).
• Provides leadership around Value management and Value realization, enabling connection of Value Engineering methodologies and business transformation practices to (Business) Consulting delivery, bi‑directional collaboration with the customer, institution of Strategic Customer Engagement Model, driving bidirectional strategic road maps.

Experience & Education Requirements

• 10+ years of business experience in Sales or Consulting with complex business software / IT solutions.
• 5+ years of deep industry/domain expertise.
• 5+ years of large account management experience / leading account teams.
• Strong knowledge of the complete SAP offering (including Service and Support).
• Several years as (Associate) Partner at a System Integrator (e.g. Accenture) or Business Consulting Management or Value Engineering.
• Knowledge of financial, competitive, regulatory environment (as applicable).
• Experience with long‑term planning of resources, technology and account structure.
• Exceptional communication skills.
• Business level English: fluent.
• Local language: fluent, business level.
• Strategic thinker, high degree of creativity and innovation.
• Education: Bachelor equivalent.

Benefits & Inclusion

SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status or disability.

Compensation

The targeted combined range for this position is 303,400 – 515,800 CAD.

Travel

0‑40% travel required.

Legal & Policies

AI Usage in the Recruitment Process: For information on the responsible use of AI in our recruitment process, please refer to SAP's Guidelines for Ethical Usage of AI in the Recruiting Process.