Virtual jobs in Canada

The Team
Employment and Assistance Workers (EAWs) are an essential part of the Service Delivery Division within the Ministry of Social Development and Poverty Reduction, responsible for providing income and disability supports and services to individuals across British Columbia. EAWs may provide assistance directly in-person through the Community Services Branch, or via phone and virtual channels through the Virtual Services Branch.

The Role
EAWs work within a busy client service environment, organizing their workload and setting priorities to meet performance targets. Skilled at gathering information, EAWs connect with people who may be in crisis to accurately assess eligibility for supports and services. EAWs must also maintain compassion, composure, and clarity during difficult conversations to effectively communicate impactful decisions to the people they serve.

Qualifications:
Education and Experience Requirements

• Secondary School graduation or equivalent (GED).
• One (1) or more years experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
• One (1) or more years experience working with various computer applications including MS Word, Excel and Outlook.
• Experience providing services to clients experiencing poverty, substance use, or mental health issues.

Provisos

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

For questions regarding this position, please contact sdsi.opssupport.hiring@gov.bc.ca.

About this Position:
Before you apply, please read this important information about Applicant Inventories:Applicant Inventories on MyHR.
Applicants will be screened against basic eligibility criteria as well as education and experience requirements. Shortlisted applicants will be invited to complete online testing.
Candidates passing the online testing will be placed into an Applicant Inventory. Over the course of several months, location selection invitations will be distributed to inventory members in stages. After responding to a location selection invitation, applicants will schedule a virtual interview. Applicants only interview once, with the resulting score applied to any locations in which they express interest.
Successful applicants will be placed on eligibility lists for their selected locations. As vacancies arise over the course of 2025/2026, job offers will be made from the eligibility list in rank order until its expiry. All appointments to the BC Public Service require the satisfactory completion of Past Work Performance Checks. Being placed on an eligibility list does not guarantee a job offer.
Some positions may have flexible work options available subject to an approved telework agreement.
An eligibility list may be established for future temporary and/or permanent vacancies in only the locations explicitly stated on the posting.
Employees of the BC Public Service must be located in BC at the time of employment.
For information about the role of an Employment and Assistance Worker andthe hiring process please visit theEAW Careers Page.
The Ministry of Social Development & Poverty Reduction is committed to providing an inclusive work environment, starting with the hiring process. If you need to be accommodated during any phase of this process, please advise us at the contact information above. All information received in relation to accommodation will be kept confidential.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.