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Primary Category Page: Staff and Management

Division: Human Resources

Requisition ID: 1800

Department:HR Services
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Temporary full-time from 10/06/2025to10/16/2026

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)

General Purpose

The University of Guelph is seeking a dynamic individual to join the HR Services team, with a strong background in customer services and administrative support. The ideal candidate thrives in a fast-paced environment and demonstrates excellent organizational and administrative skills. This is an exciting opportunity to be part of a team supporting the final stages of the multi-year implementation of our new Human Resources Management System, Gryphons at Work. If you excel at managing multiple priorities and staying on track under pressure, we’d love to hear from you.

Duties and Responsibilities

Reporting to the Manager, HR Services, this position will serve as a key point of contact for employees, retirees, and departmental administrators, particularly in matters related to payroll, compensation and benefits.

• Serve as the first point of contact for clients, assisting in the timely resolution of support tickets related to payroll, employee data, and benefits across the University community.
• Review all support tickets directed to Human Resources, determine the best course of action based on the issue and client-provided information, triage to the appropriate HR unit as needed, and resolve common inquiries by sharing relevant training tools or internal knowledge base solutions.
• Prioritize incidents and service requests according to defined processes.
• Identify and flag recurring issues as potential entries for the internal knowledge base.
• Escalate high-priority or unresolved issues to the appropriate level of support personnel.
• Monitor and respond to all incoming emails and voicemails directed to the HR Services unit.
• Prepare and issue employment letters upon employee request.
• Maintain established service level response times in the delivery of all services.
• Provide clerical support to the Manager of HR Services and the Service Associate team on various projects.

Requirements

• One (1) year of community college in Business Administration or a related field, along with some relevant experience, or an equivalent combination of education and experience.
• Ability to work well under pressure, meet established deadlines, and manage multiple priorities.
• Knowledge of ticketing systems (experience with FootPrints is an asset).
• Strong customer service focus and solution-oriented approach, using both written and oral communication.
• Ability to handle matters requiring a high level of professionalism, discretion, and diplomacy.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Excellent troubleshooting and analytical problem-solving skills.

Employee Type: Temporary
Position Number: 10913209
Classification: P&M PT- Band 01
Professional/Managerial Salary Bands
The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.

At the University of Guelph, fostering aculture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/23/2025
Closing Date: 09/30/2025