Telecommunication jobs in Canada

Documentation Information Architect – Cloud – MTS

Location: Ottawa, Canada

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.

Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We’ve achieved recent 5G milestones including the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.

The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.

As a Documentation Information Architect on our team, you’ll collaborate with a multidisciplinary team of technical writers, developers, and documentation tools specialists to re-architect the Wind River Private Cloud documentation offering. Your mission will be to make the content more readable, searchable, and scalable, supporting both internal and external audiences.

In your daily job you will:

• Lead the redesign of the documentation information architecture for Wind River Private Cloud.
• Define and implement content models, metadata strategies, and taxonomy frameworks to improve discoverability and reuse.
• Collaborate with writers, engineers, product managers, and testers to align documentation structure with product architecture and user workflows.
• Evaluate and optimize current content delivery platforms (Fluid Topics, DITA CMS, Sphinx, reStructuredText) for performance, usability, and integration.
• Drive the transformation of documentation to better serve enterprise users, focusing on scalability, role-based content delivery, and alignment with enterprise workflows, compliance needs, and integration scenarios.
• Develop and maintain documentation standards, templates, and governance models.
• Support AI-driven documentation initiatives, including chatbot integration and RAG-based content retrieval.
• Champion user experience in documentation by conducting usability reviews and incorporating feedback loops.

Key skills and competencies for succeeding in this role are:

• 5+ years of experience in technical documentation, information architecture, or content strategy.
• Strong understanding of structured authoring (DITA), docs-as-code workflows (Sphinx, reStructuredText), and content delivery platforms (Fluid Topics).
• Experience designing scalable information architectures for complex technical products.
• Familiarity with metadata, taxonomy, and semantic search principles.
• Excellent communication and collaboration skills across technical and non-technical teams.

• Experience with AI-enhanced documentation systems, including LLMs and retrieval-augmented generation (RAG).
• Background in cloud technologies or enterprise software.
• Knowledge of UX principles and accessibility standards in documentation.

• Workplace Flexibility: Hybrid Work.
• Company-sponsored health, dental, and life insurance.
• Income protection through short and long-term disability coverage.
• Matching RRSP.
• Vacation and various time off policies to encourage work-life balance.
• Well-being programs: Employee assistance program, mental well-being through Unmind.
• Learning benefits: LinkedIn Learning subscription and seminars.

APPLICANT PRIVACY NOTICE:

Your privacy is of the utmost importance to us. At Wind River, we strictly adhere to all applicable data privacy laws. Please review Wind River's Applicant Privacy Notice, which can be found here.

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“Wind River is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law”