Member Technical Staff - Cloud SWAT

Wind River; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading tech company in Ottawa seeks a Member of Technical Staff - Cloud Engineer for its SWAT team. This role involves supporting cloud platform customers, troubleshooting issues, and collaborating closely with telecom partners. Ideal candidates should have strong backgrounds in Python and C/C++, along with significant experience in software development. Join a firm recognized for its commitment to employee well-being and innovative technology solutions.

Benefits

100% Employee covered Medical, Dental, and Vision insurance

Flexible Time Off policy with 12 observed Holidays

401K with company match

Wellness Benefits through Unmind

Qualifications

• 5+ years of professional software development or SRE experience with Bachelor’s.
• 2+ years of programming experience with Python.
• Strong analytical and debugging skills.

Responsibilities

• Provide Tier 3/4 level customer support, troubleshooting platform and software issues.
• Develop and deliver platform troubleshooting and test features.
• Investigate and resolve issues reported during product verification for customers.

Skills

Python

C/C++

Customer Support

Debugging

Cloud Platforms

Education

Bachelor’s/Master’s degree in Computer Science or related field

Tools

OpenStack

Kubernetes

Ansible

Helm

Job description

Overview

Member of Technical Staff - Cloud Engineer – SWAT Team

ABOUT WIND RIVER

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy.

The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We’ve achieved recent 5G milestones, including the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.

The company has received industry recognition for its technology innovation and leadership and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software-defined world.

ABOUT THE OPPORTUNITY

As a member of the Cloud Engineering - SWAT team, you will support the overall success of Wind River cloud platform customers and partners. Our team is at the forefront of innovation in the telecom industry, and we are committed to delivering exceptional support to our customers and partners. Join us to be part of a collaborative environment where your expertise and dedication will directly impact the success of our cloud platform and its users.

You will be a key point of contact for our customers and partners, helping them to optimize their cloud deployments on our platform, which supports 5G and other telecom solutions for network core and edge.

You will collaborate closely with telecom customers and partners to understand their unique cloud deployment needs and ensure they are fully supported throughout their journey with our platform.

You will serve as the initial point of contact for investigating customer issues, providing prompt and effective resolutions to ensure customer satisfaction.

You will maintain strong relationships with customers and partners, acting as their primary engineering liaison for any inquiries, technical issues, or support needs.

PRIMARY RESPONSIBILITIES

• Provide Tier 3/4 level customer support, troubleshooting platform and software issues for internal teams, customers, and partners.


• Work as part of a team focused on customer and partner priority and remediation


• Work with the most dynamic and exciting open-source software projects today – Kubernetes, OpenStack, KubeVirt, Helm, Ansible, Puppet, OSTree.


• Develop and deliver platform troubleshooting and test features with high quality design and code.


• Stay current with the latest advancements in OpenStack and related core technologies, incorporating them into the platform where appropriate.


• Investigate and resolve issues reported during product verification for customers and partners


• Serve as point of contact for investigating, resolving, and communicating issues with customers and partners

MINIMUM QUALIFICATIONS

• Bachelor’s/Master’s degree in Computer Science or related field.


• 5+ years of professional software development or SRE experience with Bachelor’s


• 2+ years of programming experience with Python


• 2+ years of programming experience with C/C++ preferred


• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

DESIRABLE QUALIFICATIONS

• 3+ years of professional experience in building infrastructure software for highly scalable and distributed systems or performing SRE functions for cloud platforms


• Passion for mentoring other developing engineers


• Strong analytical and debugging skills.


• Prior telecom experience including 5G, ORAN, VRAN, network cloud


• Deep understanding of OpenStack architecture and components, including Nova, Neutron, Cinder, Keystone, and others


• Working knowledge of Containerization, Kubernetes (K8S), OpenStack, etc.


• Track record of building and delivering mission critical, 24x7 production software systems


• Contribution to OpenStack community or related other open-source projects


• Basic knowledge of Cloud storage solutions


• Working knowledge in L2/L3 networking and OVS


• Strong sense of ownership, urgency, and drive


• Excellent written and oral communication skills


• Experience with Cloud native solution and track record of low-level software development for 24x7 production software systems


• Exposure to Python, C/C++, Go-lang, Ansible, Helm, Puppet, SQL


• Public cloud experience (AWS, Azure, GCP)

BENEFITS

• Named Top Workplace for the 8th year in a row


• Wind River’s commitment to DEIB


• 100% Employee covered Medical, Dental, and Vision insurance*


• Flexible Time Off policy* + 12 observed Holidays


• 401K with company match


• Health Savings Account (HSA) and Flexible Spending Account (FSA)


• Wellness Benefits through Unmind