Telecommunicator

St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Hamilton is looking for a Telecommunicator to manage communication services across multiple hospital departments. This role involves answering calls, monitoring alarms, and providing support to medical personnel. The ideal candidate will have strong communication skills and familiarity with switchboard operations. A Grade 12 education and some related experience are required. The position offers competitive hourly wages and rotational shifts.

Qualifications

• Minimum of 6 months related experience in a switchboard, preferably in a healthcare setting.
• Knowledge and skills using computers at an intermediate level.
• Emergency Responders course would be considered a strong asset.

Responsibilities

• Answer main hospital internal and external telephone lines.
• Efficiently process calls in an accurate and courteous manner.
• Operate paging equipment and maintain a positive image of the hospital.

Skills

Proven knowledge of switchboard and locating tools

Excellent interpersonal and customer service skills

Well-developed organizational skills

Proficiency in keyboarding, typing 35 wpm

Education

Grade 12 education or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Position Details

Posting #: 32464
Department: Telecommunications-Switchboard
Employee Type: Regular, Full Time
Union: CUPE
Openings Remaining: 1

Schedule

Work Days: Monday to Sunday, Weekends, Holidays
Time of Day: Days, Afternoons, Nights
Shift: Various Rotating, 4 hour, 7.5 hour
Shift Start: 7:00, 8:00, 9:00, 10:00, 13:00, 15:00, 17:00, 23:00 Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Application Dates

Opening Date: 02/10/2025
Closing Date: 09/10/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

The Telecommunications Department, a vital service, operates 24-7 providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels, gas and building alarms, and security systems; distribute pagers, keys, and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.

Qualifications

• Grade 12 education or equivalent required
• Minimum of 6 months related experience working in a switchboard, preferably in a healthcare setting
• Proven knowledge of switchboard and locating tools and processes
• Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook, Word, Excel), internet and intranet searches
• Proficiency in keyboarding, typing 35 wpm (subject to testing)
• Clerical testing may be required as part of the selection process
• Knowledge and familiarity with hospital terminology, services, personnel and processes is preferred
• Emergency Responders course would be considered a strong asset
• Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
• Comfortable using a Public Address system (making overhead announcements with clear pronunciation)
• Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately
• Proven strong work performance and attendance record are essential
• Ability to maintain composure while performing multiple tasks

Responsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times
• Answer main hospital internal and external telephone lines and emergency lines
• Efficiently process calls in an accurate and courteous manner
• Answer inquiries of callers in accordance with hospital policy, giving accurate information or referring calls using a PC based directory and paging system
• Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers
• Operates paging equipment: pagers, overhead announcements for routine and emergency requests according to department and hospital policies and procedures
• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
• Monitors fire panels, gas and building alarms, and security systems
• Supports directing and responding to inquiries at the Information Desk
• Maintains accurate documentation and record of daily activities
• Update on-call schedules used for locating hospital staff
• Performs all duties related to connecting and disconnecting patient phone service as required
• Helps staff members regarding voicemail and telephone features, teleconferencing, processing incoming trouble calls
• Distributing keys and pagers and assigning on-call rooms to authorized staff
• Performs equipment testing exercises, and assists with fire drills and fire bell testing, reporting malfunctions accordingly
• Participates in the orientation and training of new employees
• Reviews and commits to applicable departmental and hospital policies and procedures
• Performing basic clerical functions for department as needed, monitors On-Call Schedule Inbox
• Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor

WAGE RATE
Hourly: $28.87....$30.14....$31.37

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.