Technician jobs in United States

1753 I 35 N Frontage Rd, New Braunfels, TX 78130, USA Req #158

Tuesday, October 1, 2024

As a leading company in our industry, we are committed to the success of our employees and providing an environment that fosters teamwork, continuous improvement, integrity and professionalism, and managing relationships on the basis of what’s right, rather than who’s right. Focused on our business purpose to deliver the best total value to end users of metal building and metal roofing projects, we look forward to executing our operational disciplines and strategic growth initiatives. Are you interested in joining our team?

Overview

Serve as an inside sales representative/project manager and coordinate customer support activities from quote to delivery. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing and delivery.

Responsibilities

• Generate professional project estimates and sales of metal building systems, residential metal roofing and components.
• Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner.
• Manage post delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.
• Ensure the sale of Mueller’s products and services comply with proper pricing guidelines, policies, and procedures.
• Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers.
• Act as the liaison between the customer and company regarding potential problems and customer desires.
• Analyze and report competitive market information.
• Provide and ensure customer-focused activities, deliverables, and services.

Qualifications

• High School Diploma or GED required.
• Minimum of three (3) years of experience in a sales or service oriented industry preferred.
• Strong customer service and interpersonal skills coupled with detail orientation and organizational skills.
• Strong professionalism and work ethic.
• Sufficient personal computer and business software application use capabilities required.
• A combination of education and experience may be qualifying.
• This job is 100% office based.

Compensation and Benefits

• Salaried, non-exempt position with commissions and overtime premiums.
• Estimated first-year compensation of $55,000. Upwards from there based on performance.
• Dual Medical/Rx Plan Options - Base Plan: 100% paid premiums for the employee and children; spouse coverage available for a nominal payroll contribution. Buy-Up Plan: nominal payroll contribution for the employee, children and spouse.
• Life Insurance and Accidental Death & Dismemberment Insurance Plan.
• Long-Term Disability Insurance Plan.
• 401(k) Retirement Plan.
• Holidays.
• Employee Assistance Program (EAP).
• Voluntary Dental Insurance.

It is the policy of Mueller to recruit, employ, and provide compensation, benefits, promotion, training, and other conditions of employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic information, protected veteran status, or any other factors identified and protected by federal, state, and local legislation.