Store Manager jobs in Canada

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the globe to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

1. Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
2. Dare to exceed individual and store sales goals by building genuine connections with our fans.
3. Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
4. Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and fostering brand loyalty.
5. Dream of coaching and inspiring the sales team, fostering accountability, and providing real-time feedback to empower achievement of KPI goals.
6. Build loyal fans through authentic engagement and lasting connections beyond transactions.
7. Expand your network and attract top talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
8. Partner with the Divisional Sales Manager and HR team to address performance issues and policy violations.
9. Utilize your expertise across talent, brand, operations, and fan experience to ensure timely implementation of visual merchandising directives, operational efficiency, and talent development.
10. Perform all other duties as assigned.

1. Demonstrated results-oriented leadership with 3-5 years of experience as a Store Manager in a high-performance selling environment.
2. Strong communication skills, both written and verbal, demonstrating a sense of care.
3. Ability to connect with people at all levels and charm audiences.
4. Sharp business acumen and analytical skills to deliver positive results.
5. Proven talent in recruiting, retaining, and developing teams, with a focus on succession planning and internal mobility.
6. Knowledge of Microsoft Office 365 Suite and retail POS systems.
7. Minimum age of 18 years with proof of identity and work eligibility.
8. Flexibility to work nights, weekends, and holidays, with physical ability to stand for extended periods and lift 50+ pounds.

1. Competitive compensation package including base salary, bonuses, and RRSP programs.
2. Extensive benefits such as Medical, Dental, Vision, Disability insurance, Life and AD&D coverage, gift cards, and product discounts.
3. Growth opportunities through learning and development programs, feedback, LinkedIn Learning, and tuition reimbursement.
4. PTO including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Our jewellery is sold in over 100 countries through more than 6,800 points of sale, including 2,700+ concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide. We craft our jewellery in LEED-certified facilities in Thailand, using recycled silver and gold, aiming to be carbon neutral by 2025. Pandora is listed on Nasdaq Copenhagen and reported DKK 23.4 billion in revenue in 2021.

Our recruitment process is transparent and fair, encouraging applicants to refrain from including identity-related information to promote equality.

The North American team consists of over 115 employees in New York & Baltimore, 80+ in our logistics center in Maryland, 100+ in field roles, and 3,900+ in our stores. The U.S. is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores, most of which are company-owned.