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The salary range for this position is CAD $49.20 - $67.08 / hour.

We currently have exciting Casual opportunities for Client Care Coordinator, Urgent Primary Care Centre, to join our Primary Care team located in Chilliwack, B.C.

Chilliwack is located in the Eastern part of the Fraser Valley, surrounded by picturesque mountains and a vibrant, supportive community. Chilliwack offers countless hiking trails and beautiful lakes—immerse yourself in nature today. To learn more about our Urgent Primary Care Centres, visit Urgent and Primary Care Centres - Careers at Fraser Health.

Come work with us! We invite you to apply today and find out why employees recommend Fraser Health as an exceptional place to work. We are committed to planetary health, value diversity in the workforce, and seek to maintain an environment of Respect, Caring, and Trust. Fraser Health’s hiring practices aim to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, working collaboratively with the inter-professional care team, the Client Care Coordinator provides clinical supervision, guidance, and support to nursing staff, clinical team members, and support staff within the Urgent Primary Care Centre (UPCC). The UPCC provides timely urgent care and continuous longitudinal primary care to unattached vulnerable clients in the region. Responsible for daily operations, patient flow, and supporting research, policy, quality improvement, and risk management activities. Duties are performed through a trauma-informed and evidence-informed approach, supporting clients and families in navigating the healthcare system and supporting regional activities.

• Lead, facilitate, and coordinate daily intake and patient flow using established criteria in collaboration with the clinical team.
• Supervise nursing, allied, and support staff; coordinate work, monitor quality and safety, assign schedules, and ensure staffing levels meet service requirements.
• Promote inter-professional collaboration and team building through meetings and discussions, supporting quality patient care.
• Mentor and serve as a resource to staff, role model best practices, and assess clinical skills for performance improvement.
• Identify staff learning needs, develop educational objectives, and evaluate learning outcomes through various educational activities.
• Participate in or lead investigations of patient/family complaints, follow-up, and corrective actions, collaborating with Quality Improvement.
• Engage in quality improvement and risk management activities, including safety audits and practice evaluations.
• Assist the Manager with staff recruitment, performance reviews, budget input, and equipment needs.
• Encourage staff involvement in research, evaluation, and special projects.
• Participate in professional and operational committees at various levels.
• Contribute to the development and evaluation of clinical decision support tools and policies.
• Perform other related duties as assigned.

Current registration as a Registered Nurse with BCCNM, with three years of recent clinical experience in acute or urgent care, including pediatric and adult care, plus one year of supervisory experience, or an equivalent combination. Post-graduate coursework or certification in relevant clinical areas is preferred.

• Expertise in clinical practice in the designated area.
• Leadership and supervisory skills.
• Ability to coordinate and adjust patient assignments based on workload and patient needs.
• Strong organizational skills to manage patient flow and daily operations.
• Commitment to maintaining high standards of care and safety.
• Effective communication skills, both verbal and written.
• Ability to work independently and problem-solve effectively.
• Physical ability to perform duties.

Fraser Health serves over two million people in Metro Vancouver and the Fraser Valley, on the traditional lands of the Coast Salish and Nlaka’pamux Nations. Our team of over 48,000 staff, medical staff, and volunteers is dedicated to providing comprehensive health services. We value diversity, inclusion, and cultural safety, striving to create a respectful and caring environment.

Join us and be part of the heart of healthcare. Follow us on Instagram, Facebook, LinkedIn, X, Indeed, and Glassdoor.

Important: Recruitment scam warning

Please be aware of scams falsely claiming to represent Fraser Health. We will never ask for money or personal information during our recruitment process. Always verify the source before sharing personal details.