Call Center Representative (BDC) - Brantford Honda

Cambridge Housing Authority; Brantford; On-site; CAD 45,000 - 50,000; Full time

Job summary

A prominent automotive dealership in Brantford is looking for a Call Centre Agent to manage inbound and outbound calls, ensuring exemplary customer service and scheduling appointments. This role requires strong communication skills and at least 1 year of customer service and call center experience. Bilingual applicants fluent in English and French are preferred. The position offers competitive compensation and opportunities for professional growth, all within a diverse and inclusive work environment.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Professional development opportunities

Qualifications

• 1 year experience in customer service.
• 1 year experience working in a call center.
• Experience in the automotive field is an asset.

Responsibilities

• Handle incoming and outgoing calls.
• Schedule service appointments.
• Respond to customer inquiries.
• Conduct follow-ups for Service and Sales department.

Skills

Customer service skills

Communication skills

Computer skills

Bilingual (English and French)

Job description

Join the ride!

Position: Call Centre Agent, Service

Dealership: Brantford Honda

Location: Brantford Honda

Classification: Full time, On site, Immediate vacancy

Salary: $45,000-$50,000

Brantford Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

As a Call Centre Agent in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional service. You will primarily handle inbound and outbound calls, scheduling service appointments, addressing general inquiries about sales and service, and connecting customers with the appropriate department or individual. A friendly demeanor, strong communication skills, and a solid understanding of dealership operations are essential for success in this fast-paced and customer-focused role.

What drives your day-to-day?

• Receiving incoming calls, as well as calls from clients to schedule service appointments
• Responding to customer inquiries
• Data entry
• Conducting follow-up for the Service and Sales department

What are the must-haves…

• 1 year experience in customer service
• 1 year experience working in a call center
• Excellent customer service skills
• Good computer skills
• Available day and evening– hours to be discussed
• Experience in the automotive field is an asset
• Bilingual, English and French (as part of this function the person will be working with French and English speaking clients).

The Perks.

• Competitive Compensation andBenefitsPackage
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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