Service Adviser jobs in Canada

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Transformation Office Foundational Governance is a governance team who oversees, approves, and manages the global product, deliverables, tasks, and processes within Citco. We define the global standards for client offering and monitor the products sold by the various Lines of Business.

• Bachelor’s or Master’s degree in business administration, Industrial Engineering, or related field
• 5+ years of experience in process design, business process management, or similar roles, preferably in the financial services industry
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma)
• Proficiency in process mapping tools (e.g., Visio, Lucidchart) and MS Office suite
• Experience with business process management (BPM) tools and methodologies
• Excellent analytical and problem-solving skills with the ability to simplify complex processes
• Strong project management skills and experience leading cross-functional teams
• Outstanding communication and presentation skills

• GRC (Governance, Risk, and/or Compliance) Experience
• PMP Experience
• Lean Six Sigma Certification
• Experience with Agile delivery methodologies
• Experience with Business OPTIX, Visio, SmartSheet, Qlik, PowerBI, Databricks
• Understanding of how BPM, CRM and BI tools operate
• Experience in the fund administration or financial services industry

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection

The Foundational Governance AVP (Manager) will be an essential member of the Platform Governance Team, responsible for capturing, governing, and maintaining the standard service catalogue across various line of business within Citco. The AVP will collaborate with Process Owners and business unit representatives to ensure accurate capture of our gold standard and client deviations while digitizing them in our platform tool while adhering to our governance model.

1. Process Mapping and Analysis:
   • Lead end-to-end process mapping initiatives using tools like Visio or Lucidchart
   • Proficient in BPMN 2.0 process modeling
   • Conduct thorough analysis of existing processes to identify inefficiencies and improvement opportunities
   • Create detailed as-is and to-be process flows, clearly articulating the transformation journey
2. Process Standardization and Optimization:
   • Develop and maintain a standardized service catalogue across various business units
   • Collaborate with Process Owners and business representatives to define gold standards for processes
   • Identify and implement process improvements to enhance efficiency and reduce operational risks
3. Process Digitization:
   • Lead the digitization of documented processes into our platform tool – Optix
   • Ensure synchronicity of data points between multiple data platforms
   • Collaborate with IT teams to implement process automation where applicable
4. Governance and Compliance:
   • Ensure all process designs adhere to Citco's governance model and industry’s best practices
   • Identify and mitigate process-related risks
   • Maintain up-to-date process documentation and ensure compliance with regulatory requirements
5. Stakeholder Management and Communication:
   • Facilitate working group meetings and lead discussions with stakeholders to gather requirements and propose solutions
   • Present process improvement recommendations to senior management
   • Tailor communication plans for different stakeholder groups
6. Continuous Improvement:
   • Foster a culture of continuous improvement within the organization
   • Stay updated on industry trends and best practices in process design and bring innovative ideas to the tea