Remote Senior Professional Services Engineer

Arch Systems; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading tech company is looking for a Professional Services Engineer to implement solutions for ISP customers. This role involves close collaboration with customers and cross-functional teams to configure and optimize solutions. The ideal candidate should possess strong technical skills, excellent problem-solving abilities, and experience in customer-facing roles. Responsibilities include troubleshooting, providing training, and ensuring smooth handoffs to the Customer Success Team. A background in networking and cloud technology is essential for success.

Qualifications

• 5+ years of experience as a Professional Services Engineer or similar technical role.
• Strong skills in ISP environments including networking and cloud architecture.
• Experience with debugging network devices and cloud-managed platforms.

Responsibilities

• Execute technical components of solutions as defined in the SOW.
• Configure and optimize Plume platform components for ISP deployments.
• Troubleshoot technical issues during installation and testing.

Skills

Problem-solving

Excellent communication

Customer interaction skills

Education

5+ years in a technical role

Tools

APIs

JSON

Scripting

Job description

A leading tech company is looking for a Professional Services Engineer to implement solutions for ISP customers. This role involves close collaboration with customers and cross-functional teams to configure and optimize solutions. The ideal candidate should possess strong technical skills, excellent problem-solving abilities, and experience in customer-facing roles. Responsibilities include troubleshooting, providing training, and ensuring smooth handoffs to the Customer Success Team. A background in networking and cloud technology is essential for success.