B2B Customer Service Specialist - Spirits (Grimsby)

Campari Group; Hamilton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading spirits company in Ontario is seeking a Customer Service Representative responsible for processing orders from Liquor Boards across Canada. The ideal candidate will have over 2 years of experience in a B2B customer service environment, preferably with knowledge in the alcoholic beverage industry. Proficiency in SAP and excellent communication skills are required. This role offers an opportunity to engage with various departments and improve customer satisfaction.

Qualifications

• 2+ years of experience in Customer Service in a Business-to-Business environment.
• Previous experience in Consumer-Packaged Goods/Alcoholic Beverage Industry preferred.
• Bilingualism is considered an asset.

Responsibilities

• Confers with customers by telephone or e-mail to provide information about products.
• Processes and tracks customer orders to ensure delivery.
• Develops relationships with shipping company representatives.

Skills

Clear communication skills

Multitasking

Problem-solving

Attention to detail

Customer service skills

Education

High School Diploma or GED Equivalent

Diploma/degree in a similar field

Tools

SAP or similar ERP system

Microsoft Office Suite

Job description

A leading spirits company in Ontario is seeking a Customer Service Representative responsible for processing orders from Liquor Boards across Canada. The ideal candidate will have over 2 years of experience in a B2B customer service environment, preferably with knowledge in the alcoholic beverage industry. Proficiency in SAP and excellent communication skills are required. This role offers an opportunity to engage with various departments and improve customer satisfaction.