Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Salary up to $25 per hour, including performance-based incentives
- Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
- Work remotely from the comfort of your home
- Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a registered retirement savings plan
- Paid training and lucrative employee referral bonus opportunities
- Supportive and inclusive company culture with programs promoting diversity and community engagement
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain knowledge of client products and/or services, such as smartphones, tablets, and computers
- Deliver expert customer experiences with a positive attitude
What is Required (Qualifications):
- Must speak fluent French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work from a quiet, distraction-free environment at home
- Strong computer navigation skills and knowledge of PCs
How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS, or comparable technology
- Eagerness to learn new technologies
- Experience in a fast-paced multi-tasking environment
#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture
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