Operations Manager jobs in Canada

About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com

About the Team & Business Line:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Loan operation team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for the world’s largest alternative credit lenders. Citco’s total loan portfolio exceeds 100B, across a variety of asset and loan types including publicly traded bank debt, private syndications, middle market transactions, and commercial real estate. We provide shadow and direct loan agency.

About the Role:
This is an analytical and multi-faceted role that requires the team member to be able to analyze and maintain a range of complex loan security types and lifecycle events in support of loan operations functions.

You will be responsible for the oversight of a team of over 20 offshore full-time employees in executing the daily tasks associated with the full lifecycle of loan operations including but not limited to:

• Manage a client with an extensive portfolio comprised of various loan types, and all lifecycle activities associated therewith to properly maintain the client’s portfolio
• Provide daily oversight of a team of over 20 offshore analysts/associates/managers
• Ensure internal and external deliverables are met timely and accurately
• Assist on the onboarding of new loans and/or portfolios including the setup and testing of additional workflows as needed
• Review loan agreements and complete term sheet abstract for onboarding to loan system
• Oversee and monitor the accurate processing of loan lifecycle activity including borrowings, repayments, and fees via notices and/or servicer data feeds
• Assist in the resolution of workflow exceptions including trade capture, lifecycle activity, cash transactions, and fees
• Maintain standard processes within a robust control environment, with an eye to continually improving or modifying the same to support the evolution of the client’s operational needs
• Collaborate with internal teams to streamline and enhance processes
• Support and conduct training on standard processes of loan operations
• Client-facing for queries and loan support

About You:

• Bachelor’s Degree in Finance, Accounting, Economics or other related subject with a minimum of 7 years’ experience in loan administration
• Product Knowledge: Bi-lateral Loans, Direct Lending, Whole Loans, Warehouse Lending, Structured Credit, Commercial and Industrial Loans, Middle Market Credit, Real Estate Loans, Asset Backed Credit
• Focused, accurate, and detail oriented
• Team-oriented; willingness to support and cross-train on all departmental functions
• Strong communication, both oral and in writing
• Self-starter, takes initiative
• Experienced in effective communication with external and internal customers; has experience interfacing with relationship managers, customers, and other related departments
• Minimum of 5 years of people management experience
• Experienced in maintaining a controlled environment and adhering to standard operating procedures
• Flexible and comfortable adapting to fluid operational requirements and deliverables
• Sentry PM a distinct advantage

Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.