Partner Operations Manager II | Gestionnaire, opérations partenaires II (Mat Leave Contract)

SYNNEX; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Mississauga is seeking a Partner Operations Manager II to manage vendor programs and lifecycle management. The ideal candidate will have strong communication skills and the ability to handle complex pricing and deal registrations. Responsibilities include acting as a primary contact for vendors, providing customer support, and managing delivery expectations. Post-secondary education in Business or IT preferred, alongside a high school diploma. Join a team that values diversity and invests in employee growth.

Benefits

Elective Benefits tailored to your country

Career development programs

Financial, physical, and mental well-being seminars

Diversity and inclusion initiatives

Networking opportunities during onboarding

Qualifications

• Post Secondary Degree in Business, IT, or related field preferred.
• High School diploma required.
• Ability to execute instructions and request clarifications.
• Effective communication skills, both written and verbal.
• Comfortable working under stress and pressure.

Responsibilities

• Act as the primary point of contact for vendor programs and lifecycle management.
• Perform complex deal registrations and customer support for pricing.
• Provide timely quotes to sales teams.
• Collaborate with sales teams to identify upsell opportunities.
• Manage expectations around lead times and delivery schedules.

Skills

Effective communication skills

Basic data entry skills

Multitasking abilities

Adaptability

Mathematical skills

Education

Post Secondary Degree in Business, IT or related field

High School diploma

Job description

About the Role

As the Partner Operations Manager II, you will serve as the go-to person for supporting vendor programs and lifecycle management. Your primary responsibilities will include customer support for complex pricing, quality assurance for teams, and/or deal registrations. This role also triages customer to the appropriate area to ensure satisfactory customer coverage.

What You’ll Do

• Act as the primary point of contact for supporting vendor programs and lifecycle management, serving as the go-to person for internal teams and external vendors.

• Perform complex deal registration and customer support for complex pricing models.

• Develop a deep understanding of vendor programs, including pricing structures, incentives, and promotions, and effectively communicate this information to relevant stakeholders.

• Provide accurate and timely quotes to sales teams, ensuring competitiveness and alignment with vendor pricing guidelines.

• May collaborate with sales teams to identify up-sell opportunities, leveraging your knowledge of vendor programs and pricing structures.

• Determine lead times and delivery schedules based on product availability, build lead times, and other relevant factors, effectively managing customer expectations.

• Apply pricing accurately and consistently, ensuring compliance with vendor agreements and policies.

• May create renewal contracts, where applicable, and proactively manage contract renewals, ensuring timely execution and maximizing customer retention.

• Foster and maintain strong relationships with multiple-tier vendors, acting as a liaison between the company and vendors, effectively managing communication, escalations, and issue resolution.

What We’re Looking For

• Post Secondary Degree in Business, IT, or related field preferred.

• High School diploma required.

• Proficient in executing instructions and requesting clarification.

• Basic data entry and mathematical skills.

• Effective communication skills, both written and verbal.

• Ability to adjust to change and adapt as needed.

• Comfortable working under stress and pressure.

• Strong multitasking abilities.

• Quick learner with proficiency in technology.

• Basic level computer skills.

• May be required to work shifts based on business needs.

À propos du rôle

À titre de Partner Operations Manager II (Gestionnaire, opérations partenaires II), vous êtes la personne-ressource pour le soutien aux programmes fournisseurs et la gestion du cycle de vie. Vos principales responsabilités incluent le soutien aux clients pour la tarification complexe, l’assurance quality auprès des équipes et/ou l’enregistrement des transactions (deal registration). Vous orientez également les clients vers la bonne équipe afin d’assurer une couverture et un suivi satisfaisants.

Ce que vous ferez:

• Agir comme point de contact principal pour le soutien aux programmes fournisseurs et la gestion du cycle de vie, tant pour les équipes internes que pour les fournisseurs externes.

• Effectuer l’enregistrement de transactions complexes et offrir du soutien client pour des modèles de tarification complexes.

• Développer une compréhension approfondie des programmes fournisseurs, y compris les structures de prix, les incitatifs et les promotions, et communiquer efficacement ces informations aux parties prenantes concernées.

• Fournir des soumissions exactes et ponctuelles aux équipes des ventes, en veillant à la compétitivité et à l’alignement avec les lignes directrices de tarification des fournisseurs.

• À l’occasion, collaborer avec les équipes des ventes afin d’identifier des occasions de vente additionnelle, en tirant parti de votre connaissance des programmes fournisseurs et des structures de prix.

• Déterminer les délais et les calendriers de livraison en fonction de la disponibilité des produits, des délais d’assemblage/production et d’autres facteurs pertinents, et gérer efficacement les attentes des clients.

• Appliquer la tarification avec exactitude et constance, en assurant la conformité aux ententes et politiques des fournisseurs.

• Le cas échéant, créer des contrats de renouvellement et gérer de façon proactive les renouvellements, en veillant à leur exécution en temps opportun et à la maximisation de la rétention des clients.

• Entretenir et maintenir des relations solides avec des fournisseurs à plusieurs paliers; agir comme personne-ressource entre l’entreprise et les fournisseurs, et gérer efficacement les communications, escalades et la résolution des enjeux.

Profil recherché:

• Diplôme d’études postsecondaires (ex. : administration, TI ou domaine connexe) souhaité.

• Diplôme d’études secondaires (DES) exigé.

• Aptitude à exécuter des instructions et à demander des précisions au besoin.

• Compétences de base en saisie de données et en mathématiques.

• Excellentes aptitudes en communication, à l’écrit comme à l’oral.

• Capacité à s’adapter au changement au besoin.

• Aisance à travailler sous pression.

• Excellente capacité à gérer plusieurs priorités simultanément.

• Apprentissage rapide et aisance avec la technologie.

• Compétences informatiques de base.

• Possibilité d’horaire par quarts selon les besoins opérationnels.

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!