Jasper AB Lodging Food & Beverage Operations Manager

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 70,000 - 100,000; Full time

Job summary

A luxury lodge in Jasper is seeking a Food & Beverage Operations Manager to oversee day-to-day operations across multiple outlets. The ideal candidate will have over 10 years of senior-level experience and a strong background in hospitality. This full-time, year-round position offers a unique work environment in beautiful Jasper National Park, providing opportunities for team events and outdoor activities.

Qualifications

• Minimum of 10 years senior-level experience in a diverse F&B operation.
• Proven experience building relationships across teams.
• Flexible schedule with weekends and evenings required.
• Consent to a criminal record check.

Responsibilities

• Provide operational leadership to ensure seamless service.
• Conduct training for new F&B managers.
• Monitor staffing plans and payroll practices.
• Lead menu engineering and new product evaluations.
• Support community engagement through volunteering.

Skills

Strong written and verbal communication skills

Teamwork

Interpersonal skills

Guest service skills

Organizational skills

Ability to thrive in a fast-paced environment

Budgeting and financial controls

Beverage and food knowledge

Education

Post-secondary education in hospitality or a related field

Job description

Overview

Jasper AB Lodging Food & Beverage Operations Manager — Pursuit Collection, Jasper, AB. Full-time, year-round position beginning May 2025. Reports to the Director of Food and Beverage Jasper and supports new initiatives while ensuring consistency across the BJC. This role is part of the shared services team and includes front line operational responsibilities in day-to-day F&B across multiple outlets.

Responsibilities

• Provide on-floor coverage and hands-on operational leadership, especially in the absence of outlet managers, to ensure seamless service and a consistent guest experience.
• Be present during peak periods, manager transitions, or unexpected absences to maintain continuity and leadership presence.
• Deliver structured, consistent training and onboarding for all new F&B managers, including IT access, SOPs, and departmental tools.
• Standardize and lead training for all salaried leaders, ensuring alignment with brand standards, policies, and procedures.
• Conduct F&B orientation for all leadership team members and provide ongoing coaching for development and growth.
• Serve as the brand standards lead for Starbucks operations, ensuring compliance with corporate standards and brand integrity; act as the primary liaison with Starbucks representatives.
• Monitor and guide labour management at the manager level, including schedules, staffing plans, time off, and payroll practices aligned with volume and budgets.
• Assist in recruitment, onboarding, and performance management of middle-management (Assistant Managers, F&B Managers).
• Collaborate with managers to improve labour productivity, manage scheduling gaps, and plan for activations and busy periods.
• Lead menu engineering and evaluate new product, menu, and package requests to align with brand standards and business goals; assist with menu development and beverage programming.
• Support the development and launch of F&B Applications and Takeout Program with ongoing training and support.
• Maintain clear, consistent communication with F&B teams and leadership across Jasper properties to ensure alignment and collaboration.
• Prepare and submit activity, operational, and project status reports to the Director of Food & Beverage and other stakeholders.
• Ensure outlets maintain high standards of service, food quality, cleanliness, and guest satisfaction; contribute to revenue-driving promotions and guest-facing tactics.
• Foster a culture that reflects Pursuit’s values and supports an inclusive, engaging workplace.
• Engage with the community through volunteering and support team member participation.

Qualifications

• Strong written and verbal communication skills.
• Minimum of 10 years senior-level experience operating a 4+ million diverse F&B operation.
• Post-secondary education in hospitality or a related field.
• Proven experience building relationships and working with teams across all levels.
• Ability to thrive in a fast-paced, high-energy environment and to model core values to motivate teams.
• Experience in budgeting, Profit and Loss management and financial controls.
• Excellent beverage, wine, and food knowledge; Pro Serve certificate; Sommelier qualification an asset.
• Flexible schedule with weekends and evenings required.
• Outstanding teamwork, communication, interpersonal, and guest service skills.
• A self-starter with strong organizational skills.
• Consent to a criminal record check as part of our commitment to be “Always Honest.”

Work Environment

Beautiful and iconic locations in Jasper National Park. Independent and remote setting with opportunities to engage in team events, wildlife viewing, and outdoor activities. Physical requirements include walking, occasional bending, lifting up to 50 pounds with assistance, and exposure to a dynamic, high-demand environment.

Equal Opportunity

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. If you require accommodation during the application or hiring process, contact our Talent & Acquisition Team at [e-mail].