Learning And Development jobs in Canada

Reporting to the Taber Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership. This temporary role will start in February for anywhere from 6 to 18 months.

• Customer Service: Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.
• Work Order Management: Open, manage, and close work orders, ensuring documentation is accurate and complete.
• Communication: Contact customers when equipment is ready for hauling or pickup.
• Payment Processing: Bill out service work and collect payments from customers according to company procedures.
• Payroll Support: Prepare and submit service department payroll information for timely processing.
• Administrative Support: Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.
• Collaboration: Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.

• Education: High school diploma or equivalent GED.
• Experience: A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset.
• Technical Skills: Strong computer skills, including experience with Microsoft 365 and CRM systems.
• People‑Focused: Strong interpersonal and communication skills with experience connecting with customers in a professional setting.
• Soft Skills: Strong organizational skills, attention to detail, and ability to multitask in a fast‑paced environment.

• Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
• Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
• Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!

Have questions? Send us an email at human.resources@westerntractor.ca.