Service Writer

Western Tractor Company Inc.; Taber; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading agriculture service provider based in Taber, Alberta, is seeking a Service Writer to bridge communication between customers and the service department. This temporary role will start in February and is crucial for managing customer service inquiries, work order documentation, and payment processing. Candidates should have a high school diploma, 1-3 years of relevant experience, and strong communication skills. Join a team committed to setting the standard in customer service within the agriculture industry.

Benefits

Competitive compensation

Training and development programs

Annual boot and tool allowance

Qualifications

• 1-3 years of experience in a service advisor or customer service role is required.
• Knowledge of agricultural equipment is an asset.
• Strong organizational skills are necessary for this role.

Responsibilities

• Greet customers and assist with service inquiries.
• Open, manage, and close work orders ensuring accuracy.
• Communicate with customers regarding equipment status.

Skills

Customer service

Strong interpersonal skills

Attention to detail

Ability to multitask

Education

High school diploma or equivalent GED

Tools

Microsoft 365

CRM systems

Job description

Reporting to the Taber Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership. This temporary role will start in February for anywhere from 6 to 18 months.

Responsibilities

• Customer Service: Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.
• Work Order Management: Open, manage, and close work orders, ensuring documentation is accurate and complete.
• Communication: Contact customers when equipment is ready for hauling or pickup.
• Payment Processing: Bill out service work and collect payments from customers according to company procedures.
• Payroll Support: Prepare and submit service department payroll information for timely processing.
• Administrative Support: Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.
• Collaboration: Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.

Requirements

• Education: High school diploma or equivalent GED.
• Experience: A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset.
• Technical Skills: Strong computer skills, including experience with Microsoft 365 and CRM systems.
• People‑Focused: Strong interpersonal and communication skills with experience connecting with customers in a professional setting.
• Soft Skills: Strong organizational skills, attention to detail, and ability to multitask in a fast‑paced environment.

Benefits

• Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
• Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
• Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!

Have questions? Send us an email at [e-mail].