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What You Can Expect

As a Licensing and Education Officer, you’ll play an important role in supporting the integrity and accountability of Ontario’s bereavement sector. You’ll coordinate licensing activities for new and renewing professionals, and guide applicants through the regulatory landscape to help them meet all legislative requirements. Beyond licensing, you’ll oversee education and examination programs like managing internships, administering exams, and tracking competencies in order to ensure those entering the profession are fully prepared. Through clear communication, precise processing, and timely support, you’ll play a vital role in upholding high professional standards and fostering fair, consistent access to licensure and practice across the province. Reporting to the Manager, Licensing and Education, your strong attention to detail, sound judgment, and problem-solving skills will support consistent standards and contribute to public trust in the sector. The ideal candidate will bring clear communication, critical thinking, and a commitment to fair, thorough decision-making.

What You’ll Do

Personal Licensing

• Review candidate applications to ensure they meet licensing requirements based on their specific applicant type.

• Assess all initial and renewal applications for completeness and accuracy, ensuring all required documents are submitted.

• Process and issue licenses and licensing packages.

• Handle special license-related requests, including status changes and interprovincial mobility.

• Maintain both digital and paper records to track the progress of licensing applications and support timely processing and decision-making.

• Serve as the first point of contact for general inquiries related to licensing procedures and legislative requirements, referring complex matters to appropriate staff or management as needed.

• Provide backup support to other Licensing Officers and contributes to organization-wide projects, initiatives, and governance-related activities.
• Assistwith scheduling and administrative duties, including travel arrangements and coordination of licensing-related activities.

Licensing Pathway and Exam Administration

• Coordinate with educational institutions to identify eligible internship candidates, process applications, update internship statuses, and issue relevant documentation.

• Verify that Preceptors meet the required qualifications.

• Confirm that interns have completed all required competencies using the internship support portal.

• Coordinate and administer the Entry-to-Practice examination in collaboration with internal and external partners.

• Maintainaccurate records for examination tracking, including for candidates applying from outside Ontario.

• Manage all examination-related accommodations, notifications, and confirmations for eligible candidates.

• Issue examination result letters and facilitates
  revaluation processes when necessary.

• Collaborative assignments to meet operational priorities.
  

What You Bring to the Role

• Experience interpreting and applying legislation, policies, or procedures within regulatory or compliance settings, particularly related to licensing and education processes
• Strong analytical ability and attention to detail to assess complex information and ensure accuracy throughout application and examination reviews
• Commitment to delivering accessible, respectful, and responsive service tailored to the needs of diverse applicants and stakeholders
• Effective communication skills with diplomacy and tact to engage applicants, educational partners, and internal teams while resolving inquiries and concerns constructively
• Highly organized, able to manage multiple priorities, meet deadlines, and maintain consistency and quality in compliance-related work
• Collaborative mindset, working respectfully within diverse teams and across departments to support shared goals and smooth operations
• Sound judgment in decision-making and escalation, knowing when to seek guidance or involve management on complex or sensitive matters
• Comfortable using Microsoft Office (Teams, Word, Excel) and other business technologies, with adaptability to new systems and platforms
• Assets that strengthen your contribution include familiarity with delegated administrative authorities (DAAs), knowledge of the bereavement sector, bilingualism in English and French, and experience supporting regulatory, education, or enforcement functions in an administrative role.
  

About the BAO

The Bereavement Authority of Ontario (BAO) is a government delegated authority and not-for-profit corporation administering provisions of theFuneral, Burial and Cremation Services Act, 2002(FBCSA).Accountable to the Minister of Public and Business Service Delivery and Procurement and the government, the BAO is responsible for the protection of the public interest. The BAO regulates, ensures compliance with the law, provides resources and services to licensed:

• Funeral establishment operators, directors and preplanners;
• Cemetery, crematorium and alternative disposition operators;
• Transfer service operators; and
• Bereavement sector sales representatives across Ontario.

The BAO is wholly funded by licensee fees (not tax dollars).

Why Choose the BAO?

Hybrid Work: Enjoy our flexible hybrid work schedule, with the ability to work remotely up to 3 days per week.

Comprehensive Personal Time Off: We advocate the importance of down-time and personal well-being, as demonstrated by our paid time off policies.

Wellness & Health Support: Take advantage of our extensive range of health benefits designed to prioritize both your physical and mental well-being.

Professional Development: Get assistance for continuous education and professional development to drive your career growth.

RRSP: Help build a secure financial future through our employer matched RRSP contribution plan.

The BAO offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. The BAO is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and licensees. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.