Senior Account Manager (Ontario & National)

Point Blank Creative; Toronto; Hybrid; CAD 88,000 - 109,000; Full time

Job summary

A progressive agency located in Toronto is seeking a Senior Account Manager. The role involves building relationships with key partners in labour and progressive politics, managing client accounts, and developing strategic plans. Candidates should have 5 years of experience in managing political relationships and a passion for social justice. The position offers competitive compensation, remote working options, and a commitment to equitable hiring.

Benefits

Annual salary growth

Paid health leave

Comprehensive health and dental plan

Professional development budget

Flexible hybrid working arrangements

Qualifications

• 5 years of experience managing labour and/or political relationships.
• Deep passion for progressive politics and client engagement.
• Ability to work in non-standard hours and travel regularly.

Responsibilities

• Lead account growth for National and Ontario partners.
• Develop long-term plans to meet and exceed goals.
• Advise CEO on business landscape and opportunities.
• Identify and develop proposals and pitches for new projects.
• Hold and grow relationships with senior-level partners.

Skills

Business development experience

Account management

Political relationships management

Excellent communication skills

Problem-solving skills

Job description

WHO WE ARE

Founded in 2009, Point Blank Creative is a national full‑service agency working to make the possible better by bringing together best practices in traditional advertising, digital, and community organizing. We work with movements and causes we care about with a particular focus on the labour movement, electoral politics, health care, and issues of economic, social, and environmental justice. Our team is an incredible group who have all chosen to work at Point Blank for the same reason it was founded: to help progressive organisations build effective tools, winning campaigns, and game‑changing movements. We are proud to say we are Canada’s first fully unionised agency.

We work and live on the unceded territory of the Algonquin Anishinaabe and Coast Salish peoples as well as the Coast Salish territory of the Ləkʷəŋən (Lekwungen) / Songhees Esquimalt W SÁNEĆ Nations, the xʷməθkʷəyəm (Musqueam) Stó: lō səlílwətaʔɬ (Tsleil‑Waututh) Sḵwxwú7mesh (Squamish) Nations, and the traditional meeting ground of many Indigenous peoples in Treaty 6 and Treaty 13 territories, including Cree, Assiniboine, Saulteaux, Blackfoot, Métis, Nakota Sioux, and many others. This land is also home to diverse Indigenous Inuit and Métis peoples.

LOCATION

Toronto or Ottawa (remote)

Point Blank is a remote‑first workplace with offices in Toronto and Vancouver. This position must be based in Toronto (GTA) or Ottawa Region (including Gatineau) in close proximity to our major partners.

POSITION OVERVIEW

The Senior Account Manager is responsible for building and growing trusted relationships with some of our biggest partners in labour and progressive politics at the staff‑level and senior‑level, with a focus on National and Ontario partnerships. This role holds a significant portion of our partner base and is responsible for managing high‑value or strategic client accounts.

Your core accountabilities include developing strategies and meeting targets for partner acquisition, engagement, and retention; holding and deepening key relationships, identifying opportunities, proposing and pitching new projects; ensuring successful in‑project experiences; proactively identifying and remediating issues; and helping set the vision for our long‑term work together.

The Accounts Team at Point Blank is extremely driven, proactive, and accountable. They are the first line of response for partners, expected to advocate on their behalf, meet and exceed their needs, and make things happen. The Senior Account Manager works both independently and as part of a team and must relate to our core values of Being Accountable, Imagining Better, and Rising Together.

REPORTING

This position works closely with the CEO and reports to the Senior Director of Strategy.

EQUITY

Point Blank is committed to equitable hiring, development, and promotion with recognition that equity‑deserving candidates continue to face systemic barriers to employment. We see immense value in hiring, training, and promoting professionals from a wide variety of experiences and backgrounds. Point Blank does not have a minimum requirement for education or training, and we particularly encourage candidates from equity‑deserving and under‑represented backgrounds to apply. Point Blank does not use AI to review applications; every application is reviewed by a human to ensure a consistent and equitable hiring process.

WHAT YOU DO

• Lead account growth (new) and expansion (existing) for significant National and Ontario partners.
• Draft long‑term annual and quarterly plans to meet and exceed our goals and to define our impact in your sector/region.
• Advise Point Blank’s CEO and Leadership Team on the business landscape and upcoming opportunities for development to aid in decision‑making and strategy planning.
• Proactively identify opportunities with new and existing partners; drive development and delivery of proposals and pitches and respond to major RFPs.
• Hold and grow key relationships with partners at the senior level during contracting phases and in‑between projects.
• Conduct internal sales briefings and work with the team to convene subject‑matter experts to finalize scopes, budgets, proposals & contracts, including reviewing pricing from a client‑facing lens.
• Participate in project meetings, debriefs, and review key deliverables to ensure partner and goal alignment.
• Document discussions with leads during client and internal meetings and provide status updates as required.
• Work within Point Blank’s CRM: create new leads in the CRM and manage lead status updates.
• Play a lead role in developing marketing, budgeting, and events strategies to increase our brand reputation, awareness, and presence in key spaces.
• Contribute to client case studies and other marketing assets to share stories about our clients’ work.
• Participate in key events, conferences, meetings, and other spaces as a trusted ambassador for Point Blank. Generate rapid‑response content for key client social and political moments from events.
• Identify new opportunities to promote and showcase Point Blank and partner impact.
• Lead support or participate in key projects to deliver more innovative and impactful work (e.g., market research, process development, CRM prospecting, and more).
• Support, train, and mentor other team members.
• Other duties as assigned.

WHO YOU ARE

• Passionate about and actively involved in the movement for workers’ rights, social justice, and progressive politics in Canada, with key connections in these spaces.
• Motivated and driven to meet and exceed business (internal) and partner (external) objectives.
• Solutions‑oriented and skillful at problem‑solving, including managing conflict in professional and constructive ways.
• Belief that better is possible and motivated by inspiring others to do the most impactful work.
• Creative and enjoys thinking outside the box, establishing new perspectives, strategies, and approaches that positively impact departments and partners.
• Adaptable, embraces change with grace, and consistently seeks to improve processes and collaboration.
• Excellent communication, writing, and presentation skills with the ability to articulate and sell opportunities to partners.
• Organised, detail‑oriented, and able to bring all proposal components together accurately and on time.
• Demonstrated commitment to the company values: be accountable, imagine better, rise together, and deliver impact (prioritise client impact and experience; pursue ambitious, achievable goals; be effective and efficient).
• Requires regular travel throughout the year (4–8 trips per year).

SKILLS & EXPERIENCE

• 5 years proven experience managing labour and/or political relationships at the senior level; senior‑level understanding of the Canadian political landscape.
• 3 years experience in business development, account management, marketing agencies, or related consulting (e.g., fundraising, creative, marketing, digital).
• Proven ability to hold and grow positive long‑term client relationships.
• Deep passion for progressive politics with excitement for supporting the types of clients we work with (politics, labour, NGOs).
• Must be based in Canada and legally eligible to work in Canada.
• Willingness to travel and work non‑standard hours and overtime as needed.

ADDITIONAL ASSETS

• Professional fluency in French or other languages.
• Experience in tech advertising, labour, or political campaigns sectors.

WHY WORK WITH US

• Our entire team is committed to social change; we work with causes and movements we believe in and we have a great time doing it.
• Annual salary growth as well as paid health leave, an extended benefits package, mental health spending account, and a comprehensive health and dental plan.
• Access to an annual professional development budget and ongoing training and development opportunities.
• Flexible hybrid working arrangements; while some in‑person work may be required, you may elect to work from home at other times.
• Our staff are proud members of UFCW 1518, and this position is included in the unit.

COMPENSATION

This position is in Grade 7B of our wage grid, which starts at $88,854 and tops out at $108,599, plus $16,000 in potential annual incentive pay based on achievement of sales targets.

TO APPLY

Step 1: Apply by clicking the “Apply for this job” button. Submit your resume along with a cover letter outlining why you believe you would be a great fit for this role.

Step 2: Submissions will be reviewed and top applicants invited for an interview. Only those selected for an interview will be contacted.

Closing date: Open until filled. Don’t delay your application! We are looking to hire immediately and will be conducting interviews on a rolling basis.

Point Blank is committed to providing accommodations for people with disabilities. If you require an accommodation at any point during this process, please notify us so we can work with you to address your needs.