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Remote SaaS Customer Success Ops Manager - Canada
Job summary
A nonprofit technology startup in Canada seeks a Customer Success Operations Lead. This fully remote position offers a competitive salary of CAD$86,000 and opportunities for career advancement. The role involves designing Partner Success processes, managing workflows, and monitoring performance data. Ideal candidates will have 4-5 years of experience in SaaS operations, strong analytical thinking, and excellent communication skills. Preferred qualifications include proficiency with various tools like Salesforce and Agile certification.
Benefits
Qualifications
- 4-5 years of experience in SaaS customer success operations.
- Ability to lead large, complex projects.
- Proactive problem-solving approach.
Responsibilities
- Lead the design of new Partner Success processes.
- Manage automated workflows and troubleshoot issues.
- Monitor data for key performance indicators.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.