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Customer Service / Tech Support Rep – Tech Products (Remote)
Job summary
A global technology support firm is seeking a customer service representative in Metro Vancouver. In this role, you'll provide friendly service to customers and assist with technical issues related to a variety of products. We value problem-solving skills and the ability to multi-task, offering a competitive salary and flexible work-from-home arrangements. This position emphasizes career growth and includes comprehensive benefits, making it an ideal opportunity for motivated individuals.
Benefits
Qualifications
- Minimum of 1 year of customer service experience.
- Ability to work in a quiet, distraction-free environment at home.
- Proficiency in relevant technical knowledge and support for hardware/software.
Responsibilities
- Provide friendly and knowledgeable customer service.
- Assist customers with technical issues related to products.
- Track, document, and retrieve information to ensure accurate records.
Skills
Education
Employer Industry: Technology Support Services
- Salary of $19.50/hr, with performance‑based incentives
- Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
- Work‑from‑home convenience, allowing for a flexible work environment
- Access to comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
- DailyPay enrollment option to access pay early
- Supportive and inclusive company culture with networking opportunities and mentorship programs
- Provide friendly and knowledgeable customer service, answering questions about products and services
- Assist customers with technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases to ensure accurate record‑keeping
- Utilize a call flow guide to deliver effective inbound customer support
- Maintain broad knowledge of client products, including smartphones, tablets, and computers
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships and effective communication
- Ability to work in a quiet, distraction‑free environment at home
- Proficiency in fast‑paced multi‑tasking with strong problem‑solving skills
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies and adapt to changing environments
- Strong computer navigation skills and PC knowledge
#TechSupport #WorkFromHome #CustomerService #CareerGrowth #InclusiveCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.