Jobs in Victoria, Kanada

We are looking for a proactive and strategic Customer Success Manager (CSM) to join our team. As a CSM, you’ll be responsible for managing customer relationships, ensuring successful product adoption, and driving long-term customer satisfaction and retention.

• Build and maintain strong relationships with assigned customers, understanding their goals, challenges, and success metrics.
• Onboard new customers and guide them through product implementation and adoption.
• Act as the main point of contact for customer questions, feedback, and escalations.
• Monitor customer health and usage data to identify opportunities for engagement, growth, and risk mitigation.
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure a seamless customer experience.
• Conduct regular check-ins, business reviews, and training sessions to drive engagement and renewals.
• Advocate for the customer internally by providing feedback to improve our product and services.
• Identify upsell or expansion opportunities and partner with Sales to close them.
• Track key customer success metrics (e.g., NPS, retention rates, churn) and provide reports as needed.

• 2–3 years of experience in Customer Success, Account Management, or a related client-facing role.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational skills and ability to manage multiple accounts.
• Proactive, self-motivated, and comfortable working in a fast-paced environment.
• Experience with industry-specific tools, e.g., CRM platforms like Salesforce, Zendesk, Gainsight, or HubSpot.
• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).

• Experience in SaaS, B2B software, healthcare, fintech.
• Familiarity with customer success platforms and data-driven success strategies.
• Ability to manage enterprise-level or high-value clients.

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Flexible working hours and remote options
• Professional development opportunities
• Inclusive and collaborative team culture

Work Remotely: This is a remote position