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Customer Service Rep – Remote (Automotive, Bilingual: English / German)
Job summary
A leading customer service provider is seeking enthusiastic individuals for remote customer support roles. Candidates must be fluent in English, German, and French, and have a minimum of one year of experience in a customer service role. The position offers a competitive salary of up to $24.56 per hour and bonuses based on performance, along with a comprehensive benefits package that includes medical, dental, and vision insurance. The successful candidates will enhance customer experiences while working from a distraction-free environment.
Benefits
Qualifications
- Must be fluent in English, German, and French.
- Minimum of 1 year of customer service experience.
- Ability to work in a quiet, distraction-free environment at home.
Responsibilities
- Provide inbound customer support using a call flow guide.
- Assist customers in resolving basic technical issues.
- Track, document, and retrieve information in databases.
- Deliver expert customer experiences with a positive attitude.
Skills
Education
Employer Industry: Customer Service (Automotive Sector)
- Salary up to $24.56 per hour, with performance-based bonuses
- Opportunity for career advancement and personal development within a globally recognized organization
- Work remotely from the comfort of your home
- Comprehensive benefits package including medical, dental, vision insurance, and an employee assistance program (EAP)
- Access to training programs and mentorship opportunities to support your career journey
- Inclusive company culture with networking opportunities and employee resource groups
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to enhance customer experience
- Deliver expert customer experiences with a positive attitude
- Must be fluent in English, German, and French
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment at home
- Strong computer navigation skills and eagerness to learn new technologies
- Preferred candidates located in the Oshawa, ON area
- Experience in a fast-paced multi-tasking environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.