Remote Onboarding Specialist - North America

Wordly; Remote; CAD 55,000 - 75,000; Full time

Job summary

A tech startup is seeking an Onboarding Specialist to drive customer success through effective onboarding of new clients. You will be the main point of contact, leading training sessions, and ensuring smooth implementation of solutions. The role requires strong communication skills, experience in customer service, and the ability to work in a fast-paced environment. This position is fully remote and allows for flexibility, making it an exciting opportunity to join a rapidly growing team.

Benefits

Remote work flexibility

Work-life balance

Dynamic startup environment

Qualifications

• Experience presenting to groups of customers virtually.
• Strong English skills both written and verbal.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Onboard new clients and understand their business needs.
• Own the onboarding process and ensure success.
• Train customers in platform use and provide support.
• Lead training workshops and onboarding meetings.

Skills

Story-telling abilities

Clear communication

Technical explanation to non-technical audience

Passionate about languages

Experience in customer service

CRM familiarity

Virtual presentation skills

Job description

A tech startup is seeking an Onboarding Specialist to drive customer success through effective onboarding of new clients. You will be the main point of contact, leading training sessions, and ensuring smooth implementation of solutions. The role requires strong communication skills, experience in customer service, and the ability to work in a fast-paced environment. This position is fully remote and allows for flexibility, making it an exciting opportunity to join a rapidly growing team.