Call Center Agent

Magna International; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading service provider in Metro Vancouver is hiring Call Center Agents for Part Time and Full Time roles. In this work from home position, you will deliver exceptional customer service by handling incoming calls for various businesses. The ideal candidate has strong English language skills, is comfortable with technology, and has a welcoming tone. Training will be provided, and the company values good attendance and reliability.

Qualifications

• Welcoming voice with an upbeat tone.
• Good attendance and reliability.
• Broadband Internet with required specifications.

Responsibilities

• Handle incoming calls professionally and provide required information.
• Use call processing systems and tools.
• Ensure accurate relay of messages to clients.

Skills

Customer service skills

Strong command of English

Computer skills

Typing speed of 35+ WPM

Bilingual Spanish and/or French

Tools

Windows operating system

USB headset

Job description

Immediately hiring Part Time/ Full Time Call Center Agents needed!

Call Center Agents provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.

Customer service experience is a plus, but not required.

This is a work from home position.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more
• Broadband Internet - you must pass our speed test
• 1 GB of available space
• A Windows PC or laptop with a direct Ethernet connection (no wi-fi)
• (or can get) a USB headset with microphone - no wireless
• Bilingual Spanish and/or French is a plus!

Training will last approximately 1-2 weeks. Once training is complete, you will move to your new set schedule.