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Technical Support / Customer Service Representative-Remote (Night Shift)
Job summary
A leading customer service firm in Windsor, Canada, is seeking candidates for a remote customer support role. The position offers a base salary of $21.49 per hour, performance-based incentives, and comprehensive benefits. Responsibilities include providing technical support and maintaining customer relations. Candidates should have at least one year of customer service experience and a high school diploma. This role is perfect for individuals who thrive in fast-paced environments and are eager to advance their careers.
Benefits
Qualifications
- Minimum of 1 year of customer service experience.
- Ability to work an evening or overnight schedule.
- Strong problem-solving skills and proficiency in fast-paced multi-tasking.
Responsibilities
- Provide inbound customer support using a structured call flow guide.
- Resolve technical issues related to hardware, software, and client products.
- Maintain a broad knowledge of client products, including smartphones and tablets.
Skills
Education
Tools
Employer Industry: Customer Service and Technical Support
- Base salary of $21.49 per hour, plus performance-based incentives
- Opportunities for career advancement, with 80% of managers promoted from within
- Work from home convenience, allowing for a flexible work environment
- Comprehensive benefits including medical, dental, and vision insurance, as well as a retirement savings plan
- Paid training and a daily pay enrollment option for early access to earnings
- Inclusive company culture with networking opportunities and wellness programs
- Provide inbound customer support using a structured call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track and document customer interactions in databases
- Maintain a broad knowledge of client products, including smartphones and tablets
- Deliver exceptional customer experiences with a positive attitude
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and proficiency in fast-paced multi-tasking
- A quiet, distraction-free home environment and reliable high-speed internet
- Technical support experience is preferred
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- Experience in building customer relationships
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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