Remote Bilingual Customer Service Agent (English/French)

Ecolab; Greater Sudbury; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading global service provider in Greater Sudbury is seeking a Bilingual Customer Service Agent to join their remote team. The role involves processing customer inquiries and ensuring customer satisfaction through effective communication. Applicants should be bilingual in English and French, with a high school diploma and prior customer service experience. This full-time position offers a comprehensive benefits package starting on day one.

Benefits

Comprehensive benefits package

Stable, growing company

Remote work schedule

Qualifications

• 1-2 years of customer service experience is preferred.
• Must be bilingual in English and French.
• Experience in a call center environment is a definite asset.

Responsibilities

• Process inbound customer orders and service requests.
• Maintain excellent customer relations through prompt and courteous service.
• Utilize problem-solving and interpersonal skills to assist customers.

Skills

Bilingual (English/French)

Customer service experience

Proficient with Microsoft Office

Problem solving skills

Interpersonal skills

Education

High school diploma or equivalent

Post-secondary degree or diploma

Tools

SAP

CRM software

Job description

A leading global service provider in Greater Sudbury is seeking a Bilingual Customer Service Agent to join their remote team. The role involves processing customer inquiries and ensuring customer satisfaction through effective communication. Applicants should be bilingual in English and French, with a high school diploma and prior customer service experience. This full-time position offers a comprehensive benefits package starting on day one.