Employer Industry: Utility Software Solutions
Why consider this job opportunity:
- Salary up to $75,000
- 3 weeks of vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Flexible remote work opportunity
- Chance to deepen your expertise in solutions used by CIS customers
What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues
- Monitor the support call queue and take ownership or reassign new tickets
- Interact with internal departments for issue escalation
- Assist in the problem-solving of data, architecture, and interface issues
- Develop a deep understanding of the functional and technical features of applications
What is Required (Qualifications):
- University degree or technical college degree in computer sciences, software engineering, software development, or related field
- Familiarity and experience in a Customer Support environment
- Excellent client communication skills with the ability to manage customer expectations
- Strong analytical problem-solving skills
- Ability to work independently, be flexible, and be a team player
How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support to the utility industry
- Experience with Customer Information Systems
- Software experience in applications based in Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)
- Utility industry experience
#UtilitySoftware #CustomerSupport #RemoteWork #CareerOpportunity #CompetitiveBenefits
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* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.