Vacantes en Richmond Hill, Canadá

Employer Industry: Utility Software Solutions

Why consider this job opportunity:
- Salary up to $75,000
- 3 weeks of vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Flexible remote work opportunity
- Chance to deepen your expertise in solutions used by CIS customers

What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues
- Monitor the support call queue and take ownership or reassign new tickets
- Interact with internal departments for issue escalation
- Assist in the problem-solving of data, architecture, and interface issues
- Develop a deep understanding of the functional and technical features of applications

What is Required (Qualifications):
- University degree or technical college degree in computer sciences, software engineering, software development, or related field
- Familiarity and experience in a Customer Support environment
- Excellent client communication skills with the ability to manage customer expectations
- Strong analytical problem-solving skills
- Ability to work independently, be flexible, and be a team player

How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support to the utility industry
- Experience with Customer Information Systems
- Software experience in applications based in Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)
- Utility industry experience

#UtilitySoftware #CustomerSupport #RemoteWork #CareerOpportunity #CompetitiveBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.