Product Support Analyst - Accounting

CaseWare International; Toronto; Remote; CAD 50,000 - 65,000; Full time

Job summary

A financial technology company is seeking a Customer Support Representative to provide high-quality support for financial applications. This remote role offers competitive salary and benefits, including opportunities for career growth. Candidates should possess foundational knowledge in accounting and effective communication skills. Join a collaborative culture that values innovation and work-life balance.

Benefits

Competitive salary

Comprehensive benefits

Career growth opportunities

Flexible remote working

Qualifications

• Foundational knowledge in accounting and financial statements.
• Exceptional commitment to customer service.
• Excellent English communication skills; French is a plus.

Responsibilities

• Provide customer support for financial applications.
• Troubleshoot issues and guide end-users.
• Manage a high volume of calls and emails.

Skills

Customer service orientation

Problem-solving skills

Data analysis

Communication skills

Keyboarding and data entry

Job description

Employer Industry: Financial Technology (Fintech)

Why consider this job opportunity:
- Competitive salary and comprehensive benefits, including health insurance and retirement plans
- Opportunity for career growth through recognition programs and performance bonuses
- Work remotely from anywhere in Canada, offering flexibility and work-life balance
- Collaborative culture that values ideas and knowledge sharing within an inclusive team
- Engage in impactful work that directly affects clients' financial processes and success
- Work with cutting-edge technology in accounting and financial reporting

What to Expect (Job Responsibilities):
- Provide high-quality customer support over the phone for financial accounting applications and templates
- Troubleshoot issues reported by end-users and guide them in using the software application
- Manage a high volume of calls and emails in an inbound call queue
- Maintain and update records of procedures, processes, and client information
- Perform minor software testing and document hardware and software changes

What is Required (Qualifications):
- Foundational knowledge in accounting and financial statements
- Strong commitment to providing exceptional customer service
- Ability to analyze data and utilize problem-solving skills
- Excellent English communication skills (both verbal and written); French is an asset
- Accurate and efficient keyboarding and data entry skills

How to Stand Out (Preferred Qualifications):
- Understanding of or exposure to accounting, assurance, and tax principles
- Ability to work independently and demonstrate a commitment to continuous improvement
- Experience in a fast-paced, changing environment with time constraints

#Fintech #RemoteWork #CustomerSupport #CareerGrowth #InclusiveCulture

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