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Cloud CX Change Manager - Adoption & Training Lead
Zusammenfassung
A leading technology firm is seeking a Change Manager to drive user adoption and support transformation initiatives across a multi-client environment. The ideal candidate will have proven experience in change management, solid knowledge of Genesys Cloud CX, and strong stakeholder management skills. This full-time position allows for remote work and offers competitive pay along with extensive professional growth opportunities.
Leistungen
Qualifikationen
- Proven experience as a Change Manager or Organizational Change Lead in technology transformation.
- Solid understanding of Genesys Cloud CX user interface and workflows.
- Experience in developing user adoption plans for enterprise systems.
Aufgaben
- Develop and execute change management strategies and communication plans.
- Assess change impact and organizational readiness.
- Plan and deliver training programs and onboarding sessions.
Kenntnisse
Tools
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