Remote Professional Services Lead - Enterprise SaaS

PointClickCare; Canada; Remote; CAD 122,000 - 132,000; Full time

Job summary

A leading healthcare technology company is seeking a Professional Services Manager to lead a remote team in delivering high-quality software solutions. The ideal candidate will drive team management, customer service excellence, and operational efficiency, while supporting business growth within the Long-Term and Post-Acute Care markets. Strong leadership and project management experience in a SaaS environment is required. This role offers an annual salary range of $122,700 - $132,000 plus bonuses and benefits.

Qualifications

• Management experience in an enterprise software environment, preferably SaaS.
• Experience managing a diverse and remote team, including hiring and performance management.
• Strong management skills and ability to resolve ambiguity and problems.

Responsibilities

• Lead team to ensure successful delivery of all service engagements.
• Collaborate with internal teams to develop customer relationships.
• Support direct reports in their personal and career development.

Skills

Project management

Customer service

Team leadership

Process improvement

Change management

Consulting skills

Education

Undergraduate degree or equivalent experience

Tools

Project Management Software

EHR equivalent software

Job description

A leading healthcare technology company is seeking a Professional Services Manager to lead a remote team in delivering high-quality software solutions. The ideal candidate will drive team management, customer service excellence, and operational efficiency, while supporting business growth within the Long-Term and Post-Acute Care markets. Strong leadership and project management experience in a SaaS environment is required. This role offers an annual salary range of $122,700 - $132,000 plus bonuses and benefits.