Cloud CX Change Manager - Adoption & Training Lead

Miratech; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Change Manager to drive user adoption and support transformation initiatives across a multi-client environment. The ideal candidate will have proven experience in change management, solid knowledge of Genesys Cloud CX, and strong stakeholder management skills. This full-time position allows for remote work and offers competitive pay along with extensive professional growth opportunities.

Benefits

Health insurance

Relocation program

Professional development opportunities

Dynamic global team environment

Qualifications

• Proven experience as a Change Manager or Organizational Change Lead in technology transformation.
• Solid understanding of Genesys Cloud CX user interface and workflows.
• Experience in developing user adoption plans for enterprise systems.

Responsibilities

• Develop and execute change management strategies and communication plans.
• Assess change impact and organizational readiness.
• Plan and deliver training programs and onboarding sessions.

Skills

Change management

User adoption

Stakeholder management

Presentation skills

Training material development

Emotional intelligence

Tools

Genesys Cloud CX

Prosci ADKAR

Agile methodologies

Job description

A leading technology firm is seeking a Change Manager to drive user adoption and support transformation initiatives across a multi-client environment. The ideal candidate will have proven experience in change management, solid knowledge of Genesys Cloud CX, and strong stakeholder management skills. This full-time position allows for remote work and offers competitive pay along with extensive professional growth opportunities.