Associate Tech Support – AI/ML SaaS, Global Impact

Behavox; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading data solutions company is seeking an Associate Technical Support Specialist to manage ticket and alert processes while troubleshooting technical issues. The ideal candidate will have 0-2 years of technical experience, and familiarity with CRM tools like Zendesk. The role offers competitive compensation, comprehensive benefits, and a unique opportunity to work within a fast-paced, innovative environment.

Benefits

Competitive compensation

Fully covered health benefits

Flexible work schedule

Generous time-off policy

100% bonus pay

Qualifications

• 0-2 years of technical experience, preferably in application support within SaaS.
• Deep interest in Behavox's mission and technologies.
• Clear communication and attention to detail.

Responsibilities

• Adhere to support processes and understand customer issues.
• Troubleshoot basic technical issues.
• Complete service tickets within Support SLA timelines.
• Communicate effectively within a large team.

Skills

Technical experience

Familiarity with CRM tools

Time and priority management

Problem-solving skills

Tools

Zendesk

Jira Service Management

Job description

A leading data solutions company is seeking an Associate Technical Support Specialist to manage ticket and alert processes while troubleshooting technical issues. The ideal candidate will have 0-2 years of technical experience, and familiarity with CRM tools like Zendesk. The role offers competitive compensation, comprehensive benefits, and a unique opportunity to work within a fast-paced, innovative environment.