Jobs in Greater Sudbury, Canada

Job Summary

HR Service Jobs is seeking a highly motivated and customer-focused French Bilingual Customer Service Representative to support our Loyalty Program operations remotely. The ideal candidate will provide excellent assistance to our French- and English-speaking customers, ensuring a smooth and satisfying experience with our rewards and membership services. You will act as the primary point of contact, helping clients with inquiries, account management, and program benefits, while maintaining a professional and empathetic tone in every interaction.

• Provide prompt and professional responses to customer inquiries in both French and English via phone, chat, and email.
• Assist customers with loyalty program enrollment, point redemptions, account updates, and troubleshooting issues.
• Educate customers on available offers, promotions, and program benefits to maximize satisfaction and engagement.
• Manage customer complaints effectively, ensuring timely resolution and maintaining service excellence.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with internal departments to escalate and resolve complex issues.
• Adhere to performance metrics, including response time, customer satisfaction, and quality standards.
• Contribute to continuous improvement efforts by suggesting process enhancements and best practices.

• Fluency in French and English (spoken and written) is mandatory.
• Exceptional communication and interpersonal skills with a customer-first mindset.
• Strong problem-solving ability and attention to detail.
• Excellent computer literacy with proficiency in MS Office Suite and CRM tools.
• Ability to handle high-volume inquiries with patience and professionalism.
• Strong multitasking and time management abilities in a fast-paced environment.

• Minimum 1–2 years of experience in customer service, preferably in a call center or loyalty/rewards program environment.
• Previous remote work experience is an asset.

• Flexible remote schedule with rotating shifts to support multiple time zones.
• Availability for weekends or holidays as required by the business.

• Excellent verbal and written communication in both English and French.
• Demonstrated empathy, active listening, and conflict resolution skills.
• Strong organizational and administrative abilities.
• Ability to work independently while staying connected to a remote team.
• Passion for delivering outstanding customer experiences.

• Competitive salary and performance-based incentives.
• Work-from-home flexibility with all necessary tools provided.
• Paid training and career development opportunities.
• Health and wellness benefits (as per regional policies).
• Recognition programs and opportunities for career advancement.

At HR Service Jobs, we believe in empowering our employees through trust, respect, and growth. You will be part of a dynamic and inclusive environment where your bilingual skills make a meaningful impact every day. We value diversity, innovation, and a customer-first culture that rewards excellence. Join us and help deliver exceptional service experiences to customers around the world.

Interested candidates are invited to apply online by submitting their updated resume and a brief cover letter describing their bilingual communication experience. Qualified applicants will be contacted for a virtual interview.

Start your career with HR Service Jobs today — where customer service meets opportunity!