Learning Specialist

Cogeco Connexion; Burlington; Remote; CAD 60,000 - 80,000; Full time

Job summary

A telecommunication company is looking for a Learning Specialist for a 10-month term contract. The role involves analyzing training needs, designing digital learning solutions, and facilitating workshops. The ideal candidate is bilingual in French and English and has experience in instructional design. This position is open to individuals in Ontario and Quebec, Canada and promotes a commitment to health and safety.

Qualifications

• At least two years of experience related to the responsibilities.
• Proficiency in digital design tools.
• Experience in instructional design.

Responsibilities

• Responsible for designing and developing learning solutions.
• Conduct needs analysis and propose learning strategies.
• Facilitate training workshops and evaluate learning effectiveness.

Skills

Bilingualism French / English

Proficiency in Articulate 360

Excellent knowledge of Techsmith Camtasia

Knowledge of Agile methodologies

In-depth knowledge of adult learning principles

Experience in designing digital and multimedia learning solutions

Demonstrated superior ability to communicate clearly

Sense of responsibility

People and team focused

Tools

Articulate 360

Techsmith Camtasia

AI tools (e.g., Gemini)

Job description

Overview

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Position: Learning Specialist (10-Month Term)

Employment Type: Temporary/Contract (Full-Time)

Duration: 10 Months

Summary of Job Responsibilities

In accordance with established procedures and policies and available tools, the Learning Specialist is responsible for the entire design and development cycle of learning solutions for Cogeco employees in North America. In collaboration with various stakeholders (internal teams, suppliers, Agile squads), the incumbent analyzes needs, proposes strategies, and creates engaging content. This role requires advanced expertise in digital design tools and the ability to develop and sometimes facilitate workshops to support business objectives.

Main Responsibilities

• Stakeholder Analysis, Strategy and Management
• Conduct a requirements analysis to identify training needs and skill gaps within the different teams.
• Prepare a training strategy aligned with business objectives, proposing the most suitable learning solutions (digital, workshops, blended).
• Align with stakeholders (including vendors, content experts, internal teams, and Agile squads) on pedagogical methods, timelines, and expected deliverables.

• Design and Development (Digital Focus)
• Design and develop multimodal learning solutions, with a primary focus on digital design (eLearning).
• Create stand-alone interactive modules, simulations and assessments using authoring tools.
• Produce and edit video and multimedia material (screenshots, tutorials) using video production and editing tools.
• Design and develop training modules such as workshops and instructor-led training for group, virtual or in-person learning.
• Write and update reference material (guides, aide-mémoires, training manuals).
• Integrate extensive knowledge of artificial intelligence tools, such as Gemini, to optimize content creation and personalize learning paths.

• Facilitation and Continuous Improvement
• Facilitate training workshops or train-the-trainer sessions.
• Evaluate the effectiveness of the learning solutions implemented and propose continuous improvements.
• Monitor best practices in instructional design and digital tools.

Essential Requirements

Work Experiences: At least two (2) years of experience related to the responsibilities.

Special Skills

• Bilingualism French / English (spoken and written) required, in order to support North American operations.
• Proficiency in Articulate 360 (an asset).
• Excellent knowledge of Techsmith Camtasia (an asset).
• Extensive knowledge of using artificial intelligence tools, such as Gemini.
• Knowledge of Agile methodologies (an asset).
• Proven experience in instructional design and in-depth knowledge of adult learning principles.
• Experience in designing digital and multimedia learning solutions (portfolio an asset).
• Demonstrated ability to transmit knowledge in a structured, creative and innovative manner.
• Demonstrated superior ability to communicate clearly and collaborate with stakeholders at all levels.
• Sense of responsibility, commitment and accountability for results.
• People and team focused.

Location: This position is open to individuals residing within the organization’s footprint, which includes Ontario and Quebec, Canada.

As part of their employment, employees must take all necessary measures to ensure their health and safety, as well as that of their colleagues and the general public. At all times, they must wear available personal protective equipment and comply with the health and safety policies, procedures, directives and guidelines issued by Cogeco.

To support Cogeco’s ultimate goal of providing excellent service to its current and potential customers, the incumbent must be attentive and open to the needs of internal and external customers and help resolve any issues or concerns quickly and professionally, while ensuring that the solution meets the customer’s needs.

#LI-REMOTE

Location: Montreal PVM 35HRS Company: Cogeco Connexion Inc

Cogeco is committed to diversity and inclusion. If you need any accommodations to apply or during the recruitment process, please contact [e-mail]