Remote French Bilingual Customer Service Representative – Loyalty Program

Mashreq Bank; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A customer service company is seeking a French Bilingual Customer Service Representative to support its Loyalty Program operations remotely. The successful candidate will assist French- and English-speaking customers with inquiries and account management, provide excellent service, and collaborate with internal teams to resolve issues. This role requires strong communication skills and at least 1-2 years of customer service experience. The company offers a competitive salary and work-from-home flexibility.

Benefits

Competitive salary

Work-from-home flexibility

Paid training

Health and wellness benefits

Qualifications

• Minimum 1–2 years of experience in customer service, preferably in a call center.
• Previous remote work experience is an asset.

Responsibilities

• Provide prompt and professional responses to customer inquiries.
• Assist customers with loyalty program enrollment and troubleshooting issues.
• Manage customer complaints effectively.
• Collaborate with internal departments to resolve complex issues.

Skills

Fluency in French and English (spoken and written)

Exceptional communication and interpersonal skills

Strong problem-solving ability

Excellent computer literacy with proficiency in MS Office Suite

Tools

CRM tools

Job description

Job Summary

HR Service Jobs is seeking a highly motivated and customer-focused French Bilingual Customer Service Representative to support our Loyalty Program operations remotely. The ideal candidate will provide excellent assistance to our French- and English-speaking customers, ensuring a smooth and satisfying experience with our rewards and membership services. You will act as the primary point of contact, helping clients with inquiries, account management, and program benefits, while maintaining a professional and empathetic tone in every interaction.

Key Responsibilities

• Provide prompt and professional responses to customer inquiries in both French and English via phone, chat, and email.
• Assist customers with loyalty program enrollment, point redemptions, account updates, and troubleshooting issues.
• Educate customers on available offers, promotions, and program benefits to maximize satisfaction and engagement.
• Manage customer complaints effectively, ensuring timely resolution and maintaining service excellence.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with internal departments to escalate and resolve complex issues.
• Adhere to performance metrics, including response time, customer satisfaction, and quality standards.
• Contribute to continuous improvement efforts by suggesting process enhancements and best practices.

Required Skills and Qualifications

• Fluency in French and English (spoken and written) is mandatory.
• Exceptional communication and interpersonal skills with a customer-first mindset.
• Strong problem-solving ability and attention to detail.
• Excellent computer literacy with proficiency in MS Office Suite and CRM tools.
• Ability to handle high-volume inquiries with patience and professionalism.
• Strong multitasking and time management abilities in a fast-paced environment.

Experience

• Minimum 1–2 years of experience in customer service, preferably in a call center or loyalty/rewards program environment.
• Previous remote work experience is an asset.

Working Hours

• Flexible remote schedule with rotating shifts to support multiple time zones.
• Availability for weekends or holidays as required by the business.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication in both English and French.
• Demonstrated empathy, active listening, and conflict resolution skills.
• Strong organizational and administrative abilities.
• Ability to work independently while staying connected to a remote team.
• Passion for delivering outstanding customer experiences.

Benefits

• Competitive salary and performance-based incentives.
• Work-from-home flexibility with all necessary tools provided.
• Paid training and career development opportunities.
• Health and wellness benefits (as per regional policies).
• Recognition programs and opportunities for career advancement.

Why Join HR Service Jobs

At HR Service Jobs, we believe in empowering our employees through trust, respect, and growth. You will be part of a dynamic and inclusive environment where your bilingual skills make a meaningful impact every day. We value diversity, innovation, and a customer-first culture that rewards excellence. Join us and help deliver exceptional service experiences to customers around the world.

How to Apply

Interested candidates are invited to apply online by submitting their updated resume and a brief cover letter describing their bilingual communication experience. Qualified applicants will be contacted for a virtual interview.

Start your career with HR Service Jobs today — where customer service meets opportunity!