Front Desk Supervisor-Remote Lodge Fort McMurray, AB

Aramark; Fort McMurray; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading service provider is seeking a Front Desk Supervisor for a remote lodge in Fort McMurray, Alberta. The role includes ensuring guest satisfaction through booking, assistance, and oversight of front desk operations. Candidates should have supervisory experience and strong customer service skills. The position offers comprehensive benefits and a rotation of 20 days on/10 days off.

Benefits

Comprehensive benefit packages

Transportation provided from Edmonton, AB to site

Rotation is 20 days on/10 days off

Qualifications

• Supervisory experience in a related role preferred.
• Previous guest services experience required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Ensure guest satisfaction by booking reservations.
• Assist with guest needs and resolve concerns.
• Supervise all front desk staff and provide performance feedback.
• Monitor room inventory and ensure readiness for incoming guests.
• Provide exceptional service to all clients and employees.

Skills

Excellent customer service skills

Interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Suite

Job description

Overview

Title: Front Desk Supervisor-Remote Lodge Fort McMurray, AB

Requisition #: 615370

Location: Fort McMurray, AB, CA, T9H 5H6

Career Area: Hourly & Seasonal

Job Description

ARAMARK Remote Workplace Services is seeking a Front Desk Supervisor to join the team. The Front Desk Supervisor is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.

Applications that do not have resumes attached, will not be considered.

Benefits

• Comprehensive benefit packages are offered
• Transportation is provided from Edmonton, AB to site
• Rotation is 20 days on/10 days off

Please note all candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background check

Job Responsibilities

• Accountable and responsible for maintaining a culture focused on Safety as a value
• Train employees to perform to Aramark Standards
• Supervise all front desk staff and provide feedback on work performance
• Monitor, compile and forward feedback on guest services workers’ work performance to Manager
• Facilitate toolbox meetings emphasizing safety, guest services and hospitality
• Monitor room inventory, and ensure room readiness for incoming guests
• Respond to guest concerns and escalate as needed
• Provide support to front desk during peak hours
• Provide exceptional service to all clients and employees

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Supervisory experience in a related role preferred
• Previous guest services experience required
• High school diploma or equivalent required
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Proficient in Microsoft Suite
• Demonstrate organizational skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you\'re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.