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Product Manager II: AI-Powered Support & Self-Service
Job summary
A tech company supporting small businesses is seeking a remote Product Manager II to lead the development of AI-powered tools for customer success. This role includes responsibilities from product discovery to execution and requires strong product management experience, analytical skills, and effective leadership. The role is fully remote across Canada, offering a competitive compensation package with opportunities for growth and development.
Benefits
Qualifications
- Experience building user acquisition capabilities or AI-powered tools that support GTM teams.
- Ability to translate across technical and non-technical domains.
- Track record of using data and customer insights to inform decisions.
Responsibilities
- Lead end-to-end product development for AI-powered Support agent.
- Own product discovery and delivery from strategy to execution.
- Define and execute roadmap for support efficiency and productivity.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.