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Bilingual Patient Care Specialist (Remote)
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Bilingual Patient Care Specialist (Remote)
Job summary
A leading retail pharmacy in Canada is seeking a candidate for a temporary position focused on patient support. Responsibilities include serving as a point of contact for patients, conducting welcome calls, and advocating for funding options. Ideal candidates will have 2-3 years of healthcare experience, strong customer service skills, and a college diploma. The role offers competitive pay and opportunities for advancement.
Benefits
Qualifications
- 2-3 years of experience in the healthcare or pharmaceutical industry.
- Familiarity with public and private third-party drug reimbursement plans.
- 2-3 years of experience in a Customer Service or Call Centre setting.
Responsibilities
- Serve as the single point of contact for patients enrolled in the support program.
- Conduct welcome calls and obtain necessary patient consent.
- Act as a patient advocate exploring funding options for medications.
Skills
Education
Tools
Employer Industry: Retail Pharmacy and Health Services
- Opportunity for career advancement and growth within the organization
- Competitive pay with a purchase discount program
- Online learning and development through the Academy
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and outcomes
- Temporary position with benefits
- Serve as the single point of contact for patients enrolled in the support program and their prescribing physicians
- Conduct welcome calls to gather information, introduce patients to the support program, and obtain necessary patient consent
- Inform patients about all program offerings, including reimbursement support and self-injection training
- Act as a patient advocate, exploring funding options for medications and managing documentation for successful reimbursement outcomes
- Coordinate program services effectively, ensuring prompt access to therapy and ongoing patient support
- College Diploma or University degree is required
- 2‑3 years of experience in the healthcare or pharmaceutical industry, preferably with direct patient interaction
- Familiarity with public and private third‑party drug reimbursement plans
- 2‑3 years of experience in a Customer Service or Call Centre setting
- Strong computer skills in a Windows environment, with experience in MS Office and customer relationship databases
- Bilingualism (French & English) preferred
- Demonstrated ability to work successfully in a fast‑paced, team‑based environment
#RetailPharmacy #PatientCare #HealthcareJobs #CustomerService #CareerGrowth
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