Bilingual Patient Care Specialist (Remote)

Shoppers Drug Mart; Canada; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading retail pharmacy in Canada is seeking a candidate for a temporary position focused on patient support. Responsibilities include serving as a point of contact for patients, conducting welcome calls, and advocating for funding options. Ideal candidates will have 2-3 years of healthcare experience, strong customer service skills, and a college diploma. The role offers competitive pay and opportunities for advancement.

Benefits

Competitive pay

Purchase discount program

Online learning and development

Qualifications

• 2-3 years of experience in the healthcare or pharmaceutical industry.
• Familiarity with public and private third-party drug reimbursement plans.
• 2-3 years of experience in a Customer Service or Call Centre setting.

Responsibilities

• Serve as the single point of contact for patients enrolled in the support program.
• Conduct welcome calls and obtain necessary patient consent.
• Act as a patient advocate exploring funding options for medications.

Skills

Customer Service

Patient Interaction

Strong Computer Skills

Bilingualism (French & English)

Education

College Diploma or University degree

Tools

MS Office

Customer Relationship Databases

Job description

Employer Industry: Retail Pharmacy and Health Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Competitive pay with a purchase discount program
• Online learning and development through the Academy
• Supportive and collaborative work environment
• Chance to make a positive impact on patient care and outcomes
• Temporary position with benefits

What to Expect (Job Responsibilities):

• Serve as the single point of contact for patients enrolled in the support program and their prescribing physicians
• Conduct welcome calls to gather information, introduce patients to the support program, and obtain necessary patient consent
• Inform patients about all program offerings, including reimbursement support and self-injection training
• Act as a patient advocate, exploring funding options for medications and managing documentation for successful reimbursement outcomes
• Coordinate program services effectively, ensuring prompt access to therapy and ongoing patient support

What is Required (Qualifications):

• College Diploma or University degree is required
• 2‑3 years of experience in the healthcare or pharmaceutical industry, preferably with direct patient interaction
• Familiarity with public and private third‑party drug reimbursement plans
• 2‑3 years of experience in a Customer Service or Call Centre setting
• Strong computer skills in a Windows environment, with experience in MS Office and customer relationship databases

How to Stand Out (Preferred Qualifications):

• Bilingualism (French & English) preferred
• Demonstrated ability to work successfully in a fast‑paced, team‑based environment

#RetailPharmacy #PatientCare #HealthcareJobs #CustomerService #CareerGrowth

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