It jobs in Canada
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ERP Service Desk - Hybrid Role with Growth
Job summary
An IT solutions provider in Kitchener is seeking an ERP Service Desk Support professional. This role involves troubleshooting ERP issues, guiding users, and maintaining system integrity. The ideal candidate has a minimum of 2 years in ERP support, strong communication skills, and a problem-solving mindset. This full-time position offers a hybrid schedule with a salary range of $55,000 to $65,000, plus bonuses, and is aimed at empowering businesses through effective ERP solutions.
Benefits
Qualifications
- Minimum 2 years of hands‑on ERP support experience.
- Strong empathy and verbal communication skills for user support.
- Problem-solving mindset and ability to manage multiple priorities under pressure.
Responsibilities
- Troubleshoot issues related to saved searches and role-based permissions.
- Maintain SLA compliance and reduce ticket backlog.
- Create and maintain documentation and SOPs for transparency.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.