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GUEST SERVICES ASSOCIATE | Apply by August 22,2025

Join to apply for the GUEST SERVICES ASSOCIATE | Apply by August 22,2025 role at First Americans Museum (FAM)

GUEST SERVICES ASSOCIATE | Apply by August 22,2025

1 day ago Be among the first 25 applicants

Join to apply for the GUEST SERVICES ASSOCIATE | Apply by August 22,2025 role at First Americans Museum (FAM)

Position Summary

Guest Services Associates (GSAs) are often the first and last point of contact for visitors at First Americans Museum (FAM). They handle admissions, ticketing, membership and donation support, online check-ins, and provide general information with professionalism and a helpful attitude. Managing guest flow is a key part of the GSA role, along with creating a welcoming environment where visitors feel both engaged and informed. Through clear communication and attention to detail, GSAs help ensure each guest has a smooth and enjoyable visit from start to finish. Whether they’re answering museum-related questions, sharing information about the Horizons District, Greater OKC or assisting guests throughout their visit, GSAs consistently deliver exceptional hospitality that leaves a lasting and positive impression.

Position Summary

Guest Services Associates (GSAs) are often the first and last point of contact for visitors at First Americans Museum (FAM). They handle admissions, ticketing, membership and donation support, online check-ins, and provide general information with professionalism and a helpful attitude. Managing guest flow is a key part of the GSA role, along with creating a welcoming environment where visitors feel both engaged and informed. Through clear communication and attention to detail, GSAs help ensure each guest has a smooth and enjoyable visit from start to finish. Whether they’re answering museum-related questions, sharing information about the Horizons District, Greater OKC or assisting guests throughout their visit, GSAs consistently deliver exceptional hospitality that leaves a lasting and positive impression.

Duties And Responsibilities

• Greet guests warmly and provide exceptional customer service from arrival to departure.
• Offer personalized information about the museum’s exhibits, daily tours, dining options, and store offerings to help curate an engaging guest experience.
• Share information about the Horizons District, assist with wayfinding, and highlight architectural symbolism and museum history.
• Sell and redeem online tickets, honor special pricing and discounts, and check in guests using the Roller point-of-sale system.
• Accurately and securely handle cash and credit card transactions.
• Support donation collection efforts and provide information on ways to give.
• Inform guests about upcoming activities and encourage participation.
• Monitor visitor flow, implement security procedures, and report any irregularities or concerns to the appropriate departments.
• Check in guests at the FDC (FAMily Discovery Center) desk, explain entry guidelines, and assist with waiver completion.
• Distribute wristbands and manage timed entries for the FDC to ensure crowd flow, capacity compliance, and proper directional movement.
• Troubleshoot guest issues and assist with logistics during high-traffic times or special events.
• Collaborate with Learning Associates to support smooth entry and exit of guests in the FDC.
• Maintain communication with FDC staff, Custodial, and Security teams to ensure visitor safety and protect the integrity of all spaces.
• Assist guests with accessibility needs, including waivers for scooters, wheelchairs, and sensory tools.
• Answer phones and provide general information.
• Promote and encourage museum membership, including sales, inquiries, and renewals.
• Provide SWOT-based feedback (Strengths, Weaknesses, Opportunities, and Threats)
• Report issues to management for continuous improvement.
• Maintain a professional appearance in FAM-branded attire
• Adhere to museum policies and procedures.
• Help manage difficult or emotional customer situations.
• Responds promptly to customer needs.
• Solicits customer feedback to improve guest experience.
• Stay informed about exhibitions, programs, and services through customized museum and guest services training.
• Support FAM special events, festivals, and other museum-wide activities.
• Treat people with respect.
• Maintain high ethical standards and act with integrity.
• Upholds organizational values.
• Perform any and all other duties as assigned.

Operations & Emergency Response

Guest Services Associates Work Closely With

GSA locations throughout the museum include :

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check.

Supervision

The Guest Services Associate reports to the Guest Services Manager, Guest Services Assistant Manager or other personnel as directed by the Deputy Director or Director / CEO.

Guidelines

The Guest Services Associate is to adhere to the policies and ethics of FAM at all times. Employee shall wear the museum lobby attire as per policy and asks for assistance on any matters or answers to any questions not covered by this job description.

Service

Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.

Quality Management

Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.

Ethics

Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Judgement

Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.

Planning / Organizing

Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check.

We Are FAM

One Place, Many Nations

In one place, visitors experience the collective histories of 39 distinctive First American Nations in Oklahoma today. First Americans Museum shares the cultural diversity, history, and contributions of the First Americans.

FAM Land and Peoples Acknowledgement

First Americans Museum (FAM) honors the ancestors who lived here before it was Oklahoma.

We honor the indigenous people who inhabited these lands before the United States was established. They include the Apache, Caddo, Tonkawa, and Wichita. We also honor those tribes who have a historical relationship to this region, including the Comanche, Kiowa, Osage and Quapaw. We acknowledge the Muscogee (Creek) and Seminole who were once assigned the land upon which FAM resides.

Today, 39 distinct tribal nations reside in Oklahoma. We are as diverse culturally and linguistically as the nations on the European continent.

We are not in Oklahoma by choice. Many of our peoples were forcibly removed and relocated from the far reaches of the contiguous United States. After nearly 200 years, our histories and cultural lifeways are now interwoven into this landscape.

The Choctaw people call this land Okla Homma. Okla Homma means “red people”, the place we now call home.

Our National Story

Only a few tribal Nations were indigenous to what is now the State of Oklahoma. All others were removed from homelands across the contiguous U.S. to Indian Territory. In 1907 Oklahoma became the 46th state to enter the union. The state’s name comes from two Choctaw words “Okla” and “Homma” meaning Red People.

Our Mission

To serve as a dynamic center promoting awareness and educating the broader public about the unique cultures, diversity, history, contributions, and resilience of the First American Nations in Oklahoma today.

Our Core Values

RESPECT

Acknowledge and celebrate the worth of all peoples.

RECIPROCITY

Promotes the mutual exchange of knowledge, ideas, and perspectives.

RELATIONSHIPS

Strengthen connections with our local, regional, and global communities.

RESPONSIBILITY

Educate the broader public and foster truth-telling.

Physical Requirements

Dexterity enough to use a keyboard and telephone; occasional lifting, carrying, pushing, and pulling up to 50 pounds; may be subject to extended periods of walking, standing, sitting, reaching, balancing, bending, kneeling, handling, feeling, climbing, and twisting; and vision, speech, and hearing sufficient to perform the essential tasks. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

First Americans Museum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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