Digital Health Consultant

Baycrest; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Toronto is seeking a Digital Health Consultant to enhance the digital health experience for providers and patients. This role involves supporting EMR adoption, providing training, and troubleshooting technical issues. The ideal candidate will have a relevant diploma, experience in digital health, and excellent communication skills. Benefits include vacation entitlement, health plan options, and a pension plan. Join us to make a positive impact on patient care.

Benefits

Vacation Entitlement

Extended health and dental benefits

Healthcare of Ontario Pension Plan (HOOPP)

24/7 Employee Assistance Program

Qualifications

• Requires a 3-year diploma or university degree in a relevant field.
• 2–3 years of experience in healthcare or digital health.
• Familiarity with EMRs and related tools is essential.

Responsibilities

• Support adoption and optimization of digital health tools.
• Provide training sessions for staff on digital literacy.
• Analyze workflows and support technical issues.

Skills

Communication skills

Problem-solving abilities

Customer-service orientation

Analytical skills

Education

Diploma in Health Informatics or related field

Digital health certification

Tools

EMRs (Accuro, Oscar, Practice Solutions)

SQL

Python

Job description

Position Information

Position Number: 9342 & 9343

Position Type: Temporary Full-time (12 months)

Shift Type: Day

Bi-Weekly Hours: 70 Hours

Location: Toronto (On-Site)

Date Posted: December 15, 2025

Internal Closing Date: December 28, 2025

About Us

The Health Informatics department at Baycrest plays a key role in supporting our clinical, research, education, and community programs through the effective use of digital health tools, electronic medical records (EMRs), data, and information systems. Our team enables safe, secure, and efficient digital workflows that enhance patient care, improve provider effectiveness, support regional integration, and align with the priorities of Ontario Health and the Ontario Health Teams (OHTs).

The Opportunity

Baycrest is seeking a qualified Digital Health Consultant to work collaboratively with Clinic Lead Physicians and healthcare partners in the North Toronto Ontario Health Team (NTOHT). Reporting to the Manager of Health Informatics, the Digital Health Consultant will reduce administrative burdens related to EMR systems, facilitate secure and efficient digital health operations, and support coordinated patient care through technology-enabled solutions. The successful candidate will design and implement a support model for physicians who are members of the NTOHT Primary Care Network (PCN), improving the patient and provider experience and patient outcomes. An intake and triage system to manage service requests will be established; work will be conducted in person at Baycrest, with travel to primary care offices across North Toronto as required.

Key Responsibilities

Digital Health Adoption, EMR Optimization & Workflow Support:

• Support providers and staff in adopting, optimizing, and troubleshooting EMRs and provincial digital health tools (eReferral, HRM, OLIS, Clinical Viewer, Evidence2Practice pathways, eConsult, AI Scribe).
• Provide hands‑on implementation support and workflow optimization to Baycrest programs and, as required, to external primary care practices participating in OHT initiatives.
• Assist with EMR queries, roster management, and the use of population health management tools and reports to support care planning and service delivery.

Training, Digital Literacy & Change Management:

• Educate Baycrest clients, families, and staff in digital literacy, enabling confident and effective use of digital health programs, virtual care platforms, and digital tools.
• Deliver individual and group training sessions for providers and clinic teams; provide change‑management support to ensure successful integration of digital tools into daily workflows.
• Adapt training approaches and materials to meet varying levels of digital confidence and user needs.
• Respond to, triage, and manage multiple service requests concurrently, resolving technical and workflow issues or escalating complex problems as required.
• Act as a connector between Baycrest, primary care practices, and regional or provincial digital health supports (Ontario Health, OntarioMD, eHealth Centre of Excellence).
• Contribute to monitoring and evaluation of digital health adoption and literacy initiatives, identifying gaps and recommending service, workflow, or training improvements.
• Stay informed of emerging digital health tools and resources and support their appropriate adoption within Baycrest and partner settings.

Who You Are

• A strong communicator with highly effective facilitation skills.
• Customer‑service oriented, able to engage and build relationships with diverse stakeholders.
• Highly organized and analytical, with strong problem‑solving abilities.
• Able to work independently while managing competing priorities effectively.
• Flexible and adaptable, able to respond to changing needs and priorities.

Qualifications

• Three‑year diploma or university degree in Health Informatics, Health Sciences, Health Administration, Education, Information Management, Computer Science, or an equivalent combination of education and experience.
• Digital health–related certification (e.g., Ontario Health Digital Health Certificate) an asset.
• Technical or training certifications (SQL, Python, Linux, adult education, facilitation, instructional design) considered assets.
• Approximately 2–3 years of related experience in a healthcare, digital health, health informatics, or adult education environment.
• Knowledge of EMRs (Accuro, Oscar, Practice Solutions) and provincial digital health tools (HRM, OLIS, eReferral).
• Understanding of privacy requirements under PHIPA and related information security standards.
• Ability to analyze workflows, troubleshoot technical and process issues, and support optimization of digital tools.
• Familiarity with EMRs, provincial digital health platforms, reporting and analytics tools, standard office and IT equipment.

Additional Benefits

• Vacation Entitlement
• Opportunity to enroll in the extended health and dental benefit plan
• Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to 24/7 Employee Assistance Program

Internal Applicants

Current Baycrest employees must apply online through the Baycrest intranet. Applications submitted through the external careers website will only be considered after the internal application process. If you are a current employee and are unable to access the intranet, please contact Human Resources for assistance.

External Applicants

Please submit your application online by clicking the Apply button below.

Compliance and Other Information

Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at [e-mail] or 416‑785‑2500, ext. 2961.

All successful candidates will be required to complete a police reference check/vulnerable sector screen.