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Hybrid Client Success Manager – Growth & Retention
Job summary
A leading compliance management firm in Calgary is seeking a Customer Success Manager to grow key client relationships through personalized support and strategic insights. The ideal candidate has 2–5 years of B2B customer service experience and excellent communication skills in both English and French. This role emphasizes a hybrid workplace and offers comprehensive benefits aimed at enhancing personal health and wellbeing, including integrated support and upskilling opportunities.
Benefits
Qualifications
- 2–5 years of experience in customer relationship management or customer service in a B2B environment.
- Excellent communication skills with clients at various organizational levels.
- Strong results orientation with solid analytical and problem-solving abilities.
Responsibilities
- Develop and maintain strong relationships with key clients.
- Act as a trusted advisor providing strategic insights to clients.
- Monitor industry trends and recommend tailored solutions.
- Manage account health by assessing satisfaction and resolving issues.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.