Quality Service Analyst - Contracts & Service Quality (Hybrid)

Indigenous Perspectives Society; Vernon; Hybrid; CAD 71,000 - 77,000; Full time

Job summary

A regional service organization is hiring a Quality Service Analyst in Vernon, Canada. This full-time position requires experience in the social services sector, particularly in contract management and resource development. The analyst will engage with service providers to negotiate contracts, monitor service quality, and assist families in crisis. This role supports a diverse workplace and offers comprehensive benefits, including health, pension, and professional development resources.

Benefits

Employer-paid health and dental plan

BC Public Service Pension plan

Generous vacation plus personal days

Paid parental leave

Professional development funds

Qualifications

• Experience working in the social services sector, especially in resource development or contract management.
• Excellent analytical and problem-solving skills are required.
• Ability to manage multiple priorities/projects and produce results within deadlines.

Responsibilities

• Act as the primary contact for service providers and negotiate contracts.
• Monitor contracts for service quality.
• Consult with facilitators on support requests and resource suitability.

Skills

Communication skills

Analytical skills

Problem-solving skills

Conflict resolution

Resource management

Project management

Education

Bachelor’s degree in Business, Social Work, or related discipline

Job description

A regional service organization is hiring a Quality Service Analyst in Vernon, Canada. This full-time position requires experience in the social services sector, particularly in contract management and resource development. The analyst will engage with service providers to negotiate contracts, monitor service quality, and assist families in crisis. This role supports a diverse workplace and offers comprehensive benefits, including health, pension, and professional development resources.