Director, IT Vendor Performance (Hybrid)

Liberty Utilities; Oakville; Hybrid; CAD 207,000 - 319,000; Full time

Job summary

A utility service provider in Oakville, Ontario is seeking a Director of Vendor Performance Management. This position requires oversight of vendor relationships in IT service delivery, ensuring that partners meet contractual obligations. Candidates should have a deep understanding of vendor governance, experience in driving performance improvements, and excellent communication skills. The role offers a competitive salary range of $150,000 to $230,000 annually and fosters a collaborative and inclusive environment with various employee benefits.

Benefits

Collaborative environment

Flexible working policy

Leadership Development Program

Employee Assistance Program

Qualifications

• Experience coordinating QBRs, tracking SLAs/KPIs, and driving corrective action plans.
• Familiarity with RFI/RFP processes and vendor selection best practices.
• Knowledge of risk, compliance, and audit requirements related to third-party services.

Responsibilities

• Oversee key vendor relationships across infrastructure, application, and IT operations.
• Lead monthly and quarterly business reviews (QBRs) to track performance.
• Ensure vendors meet compliance and audit requirements.

Skills

Strong communication skills

Organizational skills

Issue-resolution skills

Education

Experience with IT Application and Infrastructure managed services

Certifications such as CSMP or CPSM

Tools

Vendor performance tracking tools

Contract lifecycle management platforms

Job description

A utility service provider in Oakville, Ontario is seeking a Director of Vendor Performance Management. This position requires oversight of vendor relationships in IT service delivery, ensuring that partners meet contractual obligations. Candidates should have a deep understanding of vendor governance, experience in driving performance improvements, and excellent communication skills. The role offers a competitive salary range of $150,000 to $230,000 annually and fosters a collaborative and inclusive environment with various employee benefits.